WiseDriving Reviews

Name: WiseDriving
Rating: 3.57

3.6 Rating 4,550 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Questions

Metrics

3.6

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Email:

amanda.holmes@igo4.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can not read any emails due to over colour and text colour! Proving very difficult to get on the app”

Helpful Report

Posted 5 years ago

Hi, we do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your details, we’ll investigate this further. Thanks, Kathryn.

Posted 5 years ago

“Very poor call handling. Disappointed to be given a Uk Peterborough phone number only to be put through to Cape Town . Error in completion of documents. Forwarded to close bros finance with incorrect details transferred.”

Helpful Report

Posted 5 years ago

Hi, we do apologise for your negative experience with us. We’d like to look into this further for you: if you would be happy to send us a private reply with your details, we can investigate further. Thanks, Kathryn.

Posted 5 years ago

“Much better than what I have seen so far compared to any of the others”

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Posted 5 years ago

Hi Peter, thanks for the great review! our priority is our customers and we’re happy to hear you have had great service. Many Thanks, Kathryn.

Posted 5 years ago

“Good process of putting in place the insurance for my son and communication from WiseDriving. Too early to comment how it will work in practice once the telematics box is fitted. .”

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Posted 5 years ago

Hi, Thanks for your review, we hope that you find everything to satisfaction down the line and let us know what you think. Kind Regards, Dylan

Posted 5 years ago

“Excellent service with no delays”

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Posted 5 years ago

Hi, Thanks for your great review and for sharing your experience! We look forward to seeing you at your renewal. Regards, Dylan

Posted 5 years ago

“Forms were easy to understand and the process was quick”

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Posted 5 years ago

Hi, thanks for such a great review. We work hard to offer the best service possible for our customers, so we’re very happy to see this reflected in your feedback. Many Thanks, Kathryn.

Posted 5 years ago

“The website was very friendly and the quotation is very straightforward.”

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Posted 5 years ago

Hi Muhammed, Thanks for leaving us such a nice feedback, we’re happy that you loved the service at WiseDriving! Thanks, Kathryn.

Posted 5 years ago

“Only took the policy 24 hours ago , very easy and very good so far.”

Helpful Report

Posted 5 years ago

Hi Richard, Thanks for the great review! our priority is our customers and we’re happy to hear you have had great service. Many Thanks, Kathryn.

Posted 5 years ago

“Lying about my details. You never moved them over from compare the market like other companies and you're refusing to refund my deposit within the cooling off period”

Helpful Report

Posted 5 years ago

Hi, We are sorry to hear that you feel this way. We only receive the information that you put into the comparison websites such as compare the market, and whatever you put in there we receive over as well as the price. We are unsure what has happened in your specific situation but would like to reiterate that it is what you have put in. Regarding the refund, you would be entitled to a refund of part of your deposit, minus the days that you have used for the insurance. Kind regards, Dylan

Posted 5 years ago

“Very good, cheapest insurance for new driver which everyone wants. Have had no problems setting up with the company, very good online services too.”

Helpful Report

Posted 5 years ago

Hi, Thanks for your great review, we appreciate you taking the time to share your experience with us! Regards, Dylan

Posted 5 years ago

“Really simple to use and completed the quote online without a sales person hounding me by phone”

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Posted 5 years ago

Hi Martyn, Thanks for your great review, We really appreciate your feedback! Regards, Dylan

Posted 5 years ago

“Excellent service no problem at all”

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Posted 5 years ago

Hi Lorraine, Thanks for your great review, we appreciate you taking the time out to leave us one to share your experience! Regards, Dylan

Posted 5 years ago

“I'm loving the policy so far. It really encourages you to drive better. It would be great if they had an app that worked go see your driving data. The only app on the market for them has a 1 star rating. A great app would be the cherry on top of a great insurance company.”

Helpful Report

Posted 5 years ago

Hi Miss S Oram, That’s great! We are so happy you have enjoyed your experience with us so far and we look forward to bringing you the same level of service throughout your policy with us. Many Thanks, Kathryn.

Posted 5 years ago

“Excellent and swift service”

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Posted 5 years ago

Hi Daniel, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Thanks, Kathryn.

Posted 5 years ago

“it was just Okay.”

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Posted 5 years ago

Hi Adeyinka, Thanks for the rating, we appreciate all feedback to help us improve our service. Thanks, Kathryn.

Posted 5 years ago

“Just sign up for the insurance stating all the info requested. Very next day got an email saying that there is an apdate and my premium is up £54 plus admin fee of £35!!!”

Helpful Report

Posted 5 years ago

Hi, We do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your policy details, we’ll investigate this further. Thanks, Kathryn.

Posted 5 years ago

“I find everything went well as planned”

Helpful Report

Posted 5 years ago

Hi, Thank you for your kind words - we’re glad your experience with WiseDriving has been great. We look forward to continuing to provide you with this level of service. Many Thanks, Kathryn.

Posted 5 years ago

“Good communication and helpful team”

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Posted 5 years ago

Hi, Thanks for your kind review, We appreciate all feedback we receive and are thrilled to hear this! Regards, Dylan

Posted 5 years ago

“Easy to deal with”

Helpful Report

Posted 5 years ago

Hi, Thanks for your kind review, we appreciate your feedback! Regards, Dylan

Posted 5 years ago

“Big scam. Premium went up by over £1000 this year. Avoid this company at all costs”

Helpful Report

Posted 5 years ago

Hi George, Looking into your policy we can see that there were three main events that led to the policy increasing in cost over the year. The first one we observed was your Driving Behaviour Score decreasing from 50 to 40, this led to the Premium increasing due to the increased risk of driving this way. You then changed over your vehicle which led to another increase in premium due to the increase in risk by taking on a car with a higher BHP. Thirdly your score decreased again from 40 to 30 which means that you are on the lowest possible score before the potential cancellation of your policy. If we had seen sensible and safe driving from yourself on this policy, we are 100% sure that your experience with us would have been positive. We hope after this year, if you choose not to renew that you ensure you take the time to find an insurance company more suited for your needs as it seems a telematics policy is not. Kind regards, Dylan

Posted 5 years ago

Hi George, We can see your premium increased due to three factors this year. 2 of the factors were due to your driving behaviour score dropping from 50 to 40 and then to 30. This means that the risk of your policy increases due to you showing signs of more dangerous driving. You also changed your vehicle to a quicker and higher BHP vehicle which will increase the overall risk of the policy. In the future it may be worthwhile looking for a policy that isn't telematics as it isnt for everyone. Regards, Dylan

Posted 5 years ago

WiseDriving is rated 3.6 based on 4,550 reviews