“Bought a speaker on the black Friday deal it came with a smashed plug and dented speaker cab/grill rang them and was told it would be swapped and to wait for an email. Email never came so I rang them and was told they would refund me but not replace as it's no longer available on the black Friday deal ..... Super Poor Service from Gearooz”
Posted 3 years ago
Hi Chris, Thanks for your time on the phone. I believe we have fully resolved this now for you. Kind Regards, Olly
“This review is honest and based on my personal experience in using Gearooz.
Very Fast to take your money, thereafter very bad customer service, expect used / damaged goods (other reviews also back this up) Do not trust what this company says, I was both misinformed and lied to, any problems they will try to pass the buck (It’s not their fault) should you request a refund, they will hold onto your money for as long as they can.. My opinion DO NOT USE GEAROOZ
I even sent this review to Gearooz pre posting it in hope they to put to rights my dissatisfaction, did they contact me ... NO”
Posted 2 years ago
Buyer received an item damaged by a courier but still in full working order. We collected the unit and attempted to send a replacement which was refused by the buyer. We then fully refunded the buyer. Unfortunately the buyer now continues to post this review in every possible place to damage our company.