“I placed two orders on the same day. Each order was for one set of Apple AirPods. One box arrived with one pair of AirPods but the same Royal mail delivery tracking number was allocated to both orders.
I have tried calling numerous times but the number is not connected. I have tried emailing and contacting via their website with zero response.
Avoid! Avoid! Avoid! I can’t tell you how disappointed I am in this company as they have billed me for two sets of AirPods and two sets of delivery but I’ve only delivered one set of AirPods.
Do not use Geekswag. The customer service is non-existent if anything goes wrong. I’ve heard numerous stories from other customers that I’ve contacted via trust pilot about products not being delivered and money’s not being returned.
We should work together to ensure this company never trade again.
UPDATE: 26/7/2021 After leaving a negative Trustpilot review on the 23rd, I suddenly got an email from GeekSwag saying that they were swamped by AirPod orders and asking that I clarify exactly what I had already written to them about (several times) that I had placed two orders on the same day but had only received one delivery. I confirmed this by email the same day and since then……(tumbleweed)…… nothing. Sent two more chaser emails but no response.
How can this company be allowed to continue to trade - next stop Trading Standards”
“This company is an absolute disgrace. I ordered Just under £100 worth of items for my sons seventh birthday just under 1 month ago and i have received absolutely nothing. The contact number is just a dead line, i have e-mailed numerous times with no reply.
worst company ever PLEASE DO NOT ORDER ANYTHING FROM THIS SHAMBOLIC JOKE OF A COMPANY. I'm now having to go down the road of trading standards. My poor son who lost out on his birthday and is still waiting on his toys”
“Biggest bunch of scamming pricks around. Brought a pair of refurbished air pods. And they are complete fakes. Don’t connect and disconnect all the time. Horrible sound. No noise cancelling, don’t charge properly and the ass holes don’t reply to any emails or there isn’t a way to contact them”
“Geekswag had all my reviews taken down on "trustpilot" for goodness sake, it is wretched that this boy Adam Owen is still trading...
This review has been removed. GeekSwag flagged this review because it breaches Trustpilot’s Guidelines for Reviewers.
Josephine Loy
5 reviews
1 star: Bad
Updated 5 Nov 2020
Review removed
Adam Owen I am shocked that you and…
Adam Owen I am shocked that you and your rag tag company "geekswag" are still trading sub standard, unofficial goods and not in a timely manner. You take money upfront and advertise as original Mojang merchandise on your website, but you do not deliver original items that are pictured on your web site. I Paid you £50+ for two unsafe stuffed toys that didn't even conform or have CE standard on them and I wouldn't dare give to my grandchildren. they are still in their plastic bags. You probably laugh at me and others that have fallen for you scam. Your web site states that I cannot return them two weeks after ordering when it than came two+ months later.
Review of Trustpilot
Josephine Loy
5 reviews
1 star: Bad
26 Aug 2020
Real online buyer's are beggared if…
Real online buyer's are beggared if they support shoddy companies.
Review of GeekSwag
This review has been removed. GeekSwag flagged this review because it breaches Trustpilot’s Guidelines for Reviewers.
Josephine Loy
5 reviews
1 star: Bad
Updated 19 Aug 2020
Review removed
I made an Order #171594 (20th June…
I made an Order #171594 (20th June 2020). I have not been contacted by Geekswag despite my having sent two messages though their messaging system on their website as their preference. I will now get in touch with my credit card company later on.
It really is not good enough that your company “Geekswag” only reply to customers though the public website “Trustpilot” after the event of your dissatisfied customers contacting you directly. You do not reply directly to customers concerns, complaints in a timely manner. I stated back in July that I wanted a refund as they had not arrived in time for my Grandson’s Birthday.
When I ordered the items of a Golem and an Enderdragon, if I had seen they were not in stock with a wait of 8+ weeks I would not have gone though with the order. I on 15th August 2020 some 8 weeks after your receipt of my order I received a parcel containing two stuffed toys that sent bear no resemblance to the Iron Golom and Enderdragon as advertised on your web site. They are cheap fakes of a substandard material without tags and certainly not original Mojang Jinx as I and probably most other customers were led to believe they were getting. I have ordered original Minecraft merchandise in the past and know the quality is very different indeed. In short you have been taking money from people without having any original stock whatsoever. The items you supplied me with which bears no relation to the one as advertised on your web site and can be found much cheaper on *bay.
Interestingly within hours mates pop up with positive experiences of your scam? Adam Owen you need to be honest and not scam people. You won't last.
Reply from GeekSwag
6 Aug 2020
Hey Jo,
As noted on the product pages and on your order confirmation email, both items are out of stock on backorder.
We’ll be dispatching your order as soon as we restock in the next week :)
Thanks,
GeekSwag”
“THIEF took our money early December no goods arrived. When challenged on Trust Pilot was told postcode had been put in wrong and would be sent on 4th January nothing nothing nothing arrived! Reported to trading standards and report now to be filed with police for theft of money. AVOID PLEASE order still says processing! What a joke”
“BIG SCAM
all the 5 star reviews on here are fake - i didn't heed the warnings of the other 1 star comments and paid the price
ordered 2 pairs of slippers from this website on 7th Feb 2021 - website generates an invoice and order but this is fake news - goods never arrived, no response to emails, phone number on Adam Owen's (supposed director) website is not in use.
£50 wasted - you have been warned”
“Ordered a toy for my son on 17th December and it’s now 7th January and still not received it.
Filled out the online form twice with no response or reply and no way of contacting them to get my money back.
Avoid this company at all costs it’s highly likely it’s a scam and I’ve one very disappointed child.”
“No product no response until I left a 1* review on Trustpilot. They responded and said it was being sent... of course it’s not.
Liars, thieves. I suggest everyone who has placed an order and been ripped off by this company contact the police and trading standards.
Unbelievably, they have Google ads too. If you click on them it costs them money.”
“Ordered a game at the beginning of December but still haven’t had it and the order is still ‘pending’. Have contacted them but as yet to hear anything back. Not impressed!!!”
“It's a scam. No item, no refund, no contact. Can't be contacted. They've been doing this for years. It's just some lad collecting money and not fulfilling orders. Countless stories of shockingly poor business practice and trading standards. To the ombudsman I go!”
“Have not received goods , bank is going to investigate for me , do not order they are scammers and fraud squad on to them now as I reported to ombudsman and they have hundreds of complaints”
“Borderline fraud.
They take the money, never post the item and refuse to refund.
I still have not received the item I ordered 2 months ago and despite asking for refund/cancel order over 8 times I got nothing but an email joking about my request.”
“Awful! I bought a board game and went to cancel it straight away as I found it cheaper else where. They did not respond and the order stated pending. No responses for 5 emails.
I then messaged then about the availability of a different product, I got a reply straight away.
I then asked them to cancel my order, they said they would, they never did.
I got in touch with my bank and the fraud team, I got the refund. The order still states pending.
I will, of course, not accept the delivery of the game if it ever arrives (probably won't).
This website is clearly a scam, no doubt. Please don't get caught out.”
“Geekswag took the money.
Joked when asked for a refund or cancellation.
Never delivered. Never refunded.
Hopefully they will cease trading soon.
Avoid at all costs.”
