“Total scam. Pay $19.99 then month later charged$49.99 for subscription. Canceled right away, will not refund. Many of thecsame complaints in Trust Pilot reviews. Don't do it”
“Why isnt there a 0? I signed up for what I thought was a $20 cost for dog training basics. Now $49.99 has been taken for what they is a subscription and I only paid for a trial. A bunch of other nonsense excuses when I tried to get my money back. Totally a scam. Steer clear if you can find the name of the product. It was clearly not Gentenox. What a joke.”
“This Company is not up front with its promotion as it hides the fact that they will be extracting a subscription later from unsuspecting people.
This dishonesty at its worst.”
“This is a terrible program with a scam feel about it. There are no follow up communications so it’s easy to forget they will charge you again. They are very careful to cover themselves. I believe they have tricked much money out of many people. When you start a ‘trial’ it is actually a subscription. BE AWARE.”
“Crooks. Scammers. Made a ONE TIME purchase from them and suddenly they are stealing $50 per month from me via PayPal. The name of the company you initially deal with is different. If you ever see a transaction from them, know that they are going to continue stealing from you.”
“I had no idea they were charging my account t without my knowledge 49 a month!! This is a scam and they are illegally taking money from people like me.”
“SCAM SCAM SCAM. THIS COMPANY DO NOT MAKE IT CLEAR THIS IS A SUBSCRIPTION SERVICE. THE JOINING EMAIL DOES NOT MAKE THIS CLEAR, AND THEY DO NOT TELL YOU WHEN THEY WILL BE TAKING THE NEXT PAYMENT OR HOW MUCH THIS WILL BE. EVERY OTHER SUBSCRIPTION SERVICE I HAVE USED HAS MADE IT CLEAR ITS A SUBSCRIPTION. THIS ONE DOESN'T - CHECK TRUST PILOT FOR MORE REVIEWS. MOST OF THEM SAY THE SAME. AVERAGE RATING CURRENTLY 2.1 AVOID AVOID AVOID”
“A family member ordered without discussion at home. Asked for a refund within 4 hrs. They sent me a list to try their plan for 7 days. If that don't work they want a video of you training the pet. I could see if it is a week or so into training. But we do not need this and was stated very clearly. Through several emails. Trash customer service. AVOID THIS COMPANY”
“Like everyone else has said, big scam. Purchase what is supposed to be a one off then charged with a £50 substitution only to be told because it wasn’t within the 30 day period I didn’t meet the criteria for a refund. Scumbags.”
“They definitely don't make it clear that it's a subscription. You just choose a plan. And then a month later get notified that you've been charged $50. I had to go search the website to find out that it's a subscription based program and in order to cancel I had to email their support with the title "Unsubscribe". I did and got an immediate generic email back saying that no further payments will be taken out. I guess we'll see in a month.”
“DO NOT USE…….
Tried to cancel on day of subscription as I have recently been made redundant and could not afford £79.99 coming out of my bank through paypal, hard enough to have money to feed the dog let alone a subscription. They did not care, i have not used the service so why cant they refund my money. Computer says no response is all i have got..”
“Total scam! They charged me $49.99 monthly for nothing that I agreed with. I had to cancel payment from Paypal side. Called a business help number but only answering machine.”
“I feel thos company owes me for the $49.99 they have charged without my knowledge. I didn't see that my 4 week at $19.99 would continue. The ad showed try for 1 month 19.99. That's all I wanted. Now I want reimbursement!
Not holding my breath, they will answer sometime. Karma.”
“Thought the plan was $29.00 total. Just noticed another charge for $49.99. I had no idea there were recurring fees! I never saw anything about that and was not made aware of the recurring fees. Bad business!”
