“It is a very Disappointing experience i have submitted the my ID to be verified more than 4 days a go i belive your organisation willfully ignoring the Verification so Customers cannot withdraw the Funds. Further i Note you contact customers Only for your Benefit while i Raised the Issue of Verification of my Id for Withdrawal of Fund you contact me by forcefully shouting my on going Game so why cannot you verify ID same Fashion as this. Or is it My name make you Discriminate me.
I have Attached ID in this Email
Evan i provided my ID previously as well. I believe i will have to take this matter further for Compensation because your Published Guidelines say 12 hour or 24 hours.
Im may complain to Regulators and the commission
Kind regards
My. User ID Maja0007”
“Took my money, then proceeded to hold it at ransom until I provided ID documentation.
If ID documentation is required perhaps you should ask for it prior to letting me send it to you?
Shady at best, avoid.”
“Had issues with login after depositing £100 and emailed the support team who were less than helpful and all responses kept quoting t’s and c’s. the website states that you can request a call back, no joy there as told my issue does not warrant a call back. If I spoke to an operator. I am sure that the issue could be resolved with a minimum of inconvenience. As it stands, they will now be holding on to my £100 deposit until I provide with lots of personal data regards bills accounts etc. All I have to say is “ Genting, get your act together, make the call and treat your customers as people not as cash cows””
