“Unbelievable that my loan got defaulted during Covid-19
I had been sick for the last few months and could not work so I had to pay George Banco a reduced payment that I made every month as per our agreement. I was selling my buy to let and planned to clear of the arrears as soon as the sale completed.I was in constant conversation with this company updating them of my state of finances. I was advised that as long as I could keep the arrears under 4 months the loan will not be defaulted, although it was difficult with no income I made the payments as per our plan. End of March unfortunately due to Covid-19 I could not complete the sale of my property (the business secretary said that no one should buy or sell at the moment) I was advised by George Banco that to avoid a default I had to go back to the full contractual payment, I paid as advised. On the 9th of April I got a call from George Banco saying that I had been selected to have my arrears deferred to the end of the loan I was happy. Yesterday I got an email from my credit report saying that I had a default on my file …… SHOCKED AND CONFUSED.
I called my account manager and asked what happened I was expecting a notification to say that my account was up to date as per our last conversation and he could not answer. I have asked a manager to call me back and still no one can explain what happened. This is the most useless, confused, disorganized and mean company on the planet. If you love you future stay away. It is full of extremely unqualified and untrained staff with no clue on FCA rules or finance experience.”
“Unbelievable that my loan got defaulted during Covid-19
I had been sick for the last few months and could not work so I had to pay George Banco a reduced payment that I made every month as per our agreement. I was selling my buy to let and planned to clear of the arrears as soon as the sale completed.I was in constant conversation with this company updating them of my state of finances. I was advised that as long as I could keep the arrears under 4 months the loan will not be defaulted, although it was difficult with no income I made the payments as per our plan. End of March unfortunately due to Covid-19 I could not complete the sale of my property (the business secretary said that no one should buy or sell at the moment) I was advised by George Banco that to avoid a default I had to go back to the full contractual payment, I paid as advised. On the 9th of April I got a call from George Banco saying that I had been selected to have my arrears deferred to the end of the loan I was happy. Yesterday I got an email from my credit report saying that I had a default on my file …… SHOCKED AND CONFUSED.
I called my account manager and asked what happened I was expecting a notification to say that my account was up to date as per our last conversation and he could not answer. I have asked a manager to call me back and still no one can explain what happened. This is the most useless, confused, disorganized and mean company on the planet. If you love you future stay away. It is full of extremely unqualified and untrained staff with no clue on FCA rules or finance experience.”
“Waste of time ,ever time you ring they all keep repeating the same question. I had a good guarantor good credit history ready to pay if i could not .they declined my loan. They should be called George Wancos”
“Everything is fine as long as you meet your payments. Miss £1 and you will never hear the end of it. They're not interested if you find yourself struggling, they will instead send you e.mails/texts 2 or 3 times in the one day urgently demanding your missed payment. God forbit anyone would fall on hard times now and again, lets hope they never find themselves in the same situation. They add to your stress by being overbearingly demanding. I would never use this company again as looking back over my payments I've paid nearly 50% again on interest plus a £800 set up fee. My fault for not reading the details fully. We live and learn as they say.”
“I've taken a loan with these guys. They were quick, simple to use and when speaking to them had great customer service and were very helpful. If you're after a loan then I would very much recommend them.”
“Whilst payment is met then everything is fine. If you happen to fall on difficult times they are aggressive and non-sympathetic and do nothing to help you at all! Horrid company, would never recommend them to anyone!”
