COOKT Reviews

"I really wanted to like this service because it\u2019s halal, but the execution has definitely left things to be desired:\r\n\r\n1. Food Quality: the food was very bland and at times inedible. The photo I\u2019ve attached for example is the chipotle chicken meal, and you can see that the chicken was barely seasoned when cooked, and they just put a chipotle sauce on top. The meals also have limited amounts of veggies, like even the banh mi bowl only had a few carrots and two pieces of broccoli. At the time of ordering, the meals on the website lacked full nutrition info like sodium, etc.\r\n\r\n2. Frozen: the meals are not fresh, they are frozen. This led to chicken meat being very dry when microwaved. What is the purpose of ordering these meals instead of going to a desi store and getting frozen halal meals in the frozen section?\r\n\r\n3. Price: when shipping is factored in, it came out to be ~$15 per meal for my order, which is very pricey for poor-tasting frozen food. I could order fresh vegetarian meals from CookUnity at this price point.\r\n\r\n4. Delivery: it\u2019s very unclear when exactly your order will arrive. I got an email saying they had delays that week only after the order shipped out late.\r\n\r\n5. Service Terms: my subscription renewed by mistake, and since I was leaving the country on a trip, I emailed customer service within an hour of receiving an email that my order was being renewed. I asked to cancel, and I was told they couldn\u2019t cancel - only reschedule. Other subscription services provide more alerts about upcoming renewals and allow for cancellation periods in case something happens. Like another customer mentioned, the fact that they don\u2019t allow for any of this comes across as predatory and against their supposed halal practices."

"Cookt is one the incredible meal kit ever, Never thought such premium level stuff could be accessible for our muslim community, its top notch the quality overall is excellent loved every bit of it!!"

"Outstanding love the taste of the food, wasn't expecting much from such halal packed meals makers but this was simply amazing!!!"

"Awful company, both in terms of customer service and quality. As to quality, we received numerous meals that were unsealed and had leaked food in the shipping container. Other meals had poor quality and cut of meat, no seasoning\/taste, and small portion sizes. The meals look nothing like the photos and ads you see online. \r\n\r\nNow, customer service is what brought this down to a 1 star review. The company never responded to any of our emails advising of the above issues. When we left comments on Instagram asking them to address the issues, they repeatedly deleted the comments. This even happened today on the date of this review. It\u2019s one thing giving grace to a new, expanding business. It\u2019s another thing when that business is actively taking the approach to hide and ignore legitimate feedback and concerns. It\u2019s clear having an honest, ethical business is not part of your ethos. Sadly typical of a desi owned businesses. \r\n\r\nOverall, I would not recommend this company given how expensive it is. You\u2019re better off buying from a halal restaurant if you have them near you or making your own food at home."

"Awful company, both in terms of customer service and quality. As to quality, we received numerous meals that were unsealed and had leaked food in the shipping container. Other meals had poor quality and cut of meat, no seasoning\/taste, and small portion sizes. The meals look nothing like the photos and ads you see online. \r\n\r\nNow, customer service is what brought this down to a 1 star review. The company never responded to any of our emails advising of the above issues. When we left comments on Instagram asking them to address the issues, they repeatedly deleted the comments. This even happened today on the date of this review. It\u2019s one thing giving grace to a new, expanding business. It\u2019s another thing when that business is actively taking the approach to hide and ignore legitimate feedback and concerns. It\u2019s clear having an honest, ethical business is not part of your ethos. Sadly typical of a desi owned businesses. \r\n\r\nOverall, I would not recommend this company given how expensive it is. You\u2019re better off buying from a halal restaurant if you have them near you or making your own food at home."

"Awful company, both in terms of customer service and quality. As to quality, we received numerous meals that were unsealed and had leaked food in the shipping container. Other meals had poor quality and cut of meat, no seasoning\/taste, and small portion sizes. The meals look nothing like the photos and ads you see online. \r\n\r\nNow, customer service is what brought this down to a 1 star review. The company never responded to any of our emails advising of the above issues. When we left comments on Instagram asking them to address the issues, they repeatedly deleted the comments. This even happened today on the date of this review. It\u2019s one thing giving grace to a new, expanding business. It\u2019s another thing when that business is actively taking the approach to hide and ignore legitimate feedback and concerns. It\u2019s clear having an honest, ethical business is not part of your ethos. Sadly typical of a desi owned businesses. \r\n\r\nOverall, I would not recommend this company given how expensive it is. You\u2019re better off buying from a halal restaurant if you have them near you or making your own food at home."

"Awful company, both in terms of customer service and quality. As to quality, we received numerous meals that were unsealed and had leaked food in the shipping container. Other meals had poor quality and cut of meat, no seasoning\/taste, and small portion sizes. The meals look nothing like the photos and ads you see online. \r\n\r\nNow, customer service is what brought this down to a 1 star review. The company never responded to any of our emails advising of the above issues. When we left comments on Instagram asking them to address the issues, they repeatedly deleted the comments. This even happened today on the date of this review. It\u2019s one thing giving grace to a new, expanding business. It\u2019s another thing when that business is actively taking the approach to hide and ignore legitimate feedback and concerns. It\u2019s clear having an honest, ethical business is not part of your ethos. Sadly typical of a desi owned businesses. \r\n\r\nOverall, I would not recommend this company given how expensive it is. You\u2019re better off buying from a halal restaurant if you have them near you or making your own food at home."