“Had a small issue with return as we were in a location with no Sendle agency nearby. GlamCorner were accommodating and let me return a day later but this can be an issue.”
“There was some confusion with the dress return instructions and I dropped the dress off at the yellow express post box. I was so worried the dresses will be lost. The GlamCorner agents were most helpful and reassuring in providing suggestions on how I can investigate with Australia Post and the dresses were returned safely after 2-3 weeks.
I was a GlamCorner customer pre-Covid and it used to be very simple drop off at a mailbox. The change to Sendle through me off a bit. Glad it all turned out ok.”
“The Team at Glam Corner are amazing, I have hired dresses many times and will continue to do so, the products are amazing, the service is brilliant and I dont think I would ever buy a dress again, when I can just hire it, complimented with a smooth process and a happy encounter every time!!!”
“Hi Glamcorner Team,
Unfortunately disappointed with my last experience. Whilst delivery was quick, the dress did not feel as clean as previous times I had hired.
The dress has pockets and as soon as I reached in, I found rubbish such as tampon wrappers and . Definitely made me question if dress was properly dry cleaned prior to re-hire.
Would appreciate your feedback.”
Hi,
We are truly sorry to hear about your experience with your recent GlamCorner rental. It is disheartening to learn that the dress did not meet our usual standards of cleanliness, and we understand your concern regarding our dry cleaning process.
At GlamCorner, we are committed to providing our customers with high-quality, clean garments. We have strict cleaning protocols in place, and we are disappointed that these protocols seem to have failed in this instance.
We are taking immediate steps to investigate this issue, including reviewing our quality control procedures. We will also be reinforcing our cleaning protocols with our team.
We value your feedback and would like to make things right.
“I've used Glam Corner in the past and had great experiences. This time however I didn't have a great delivery experience. I purposely set a date to receive the order as I was going overseas and wanted it to arrive the day I got back which was the day before I needed it. Unfortunately about 2 weeks prior to the date I requested and while I'm in Japan I got an email to say it was being delivered which was really stressful as I was nervous it would be stolen if left sitting on my doorstep. I wish there was some sort of system to ask if you're OK with it being delivered early or not!
I also found the Sendle system not as good as using Australia Post as there are no drop off locations in my area.
I would use Glam Corner again if I was certain I would be home in the weeks leading up to the event and if I were going to be near a Sendle dropoff location.”
