“The fitter was delightful when he eventually turned up but the service from one call was horrendous. I had been trying to arrange an appointment since November 25 the job was finally completed 29th January 2026.”
“I was not happy with this service. When the fitter arrived at my house, he did not introduce himself or reveal what company he was from, I had to ask. He was on his phone for most of the time, and left litter, which blew everywhere. His workmanship was so bad that my windscreen is now having to be replaced for the second time.”
“Phoned over 2 weeks ago to book a replacement windscreen. On the day I phoned to ask approximately what time they would arrive to be told the windscreen they had been sent was cracked so wouldn’t be able to come, they didn’t understand why nobody had phoned to let me know. I then re booked for the following week and took an afternoon off work to get home so the job could be done. I then got a phone call to say the windscreen they had been sent was broken and they wouldn’t be coming to me. Twice in a row for the exact same reason???? I have now had to book it a third time for next week, let’s hope this time it happens!!!!! Not happy 😡”
“Did not attend on booked day, called to inform me that fitter would not be attending, kept changing the excuse for why they wouldnt be coming, the booker then went on to repeatedly tell me how busy they are and it would be 2 weeks before they are able to attend to fit screen. On day of the fitting the fitter arrived and told me how lucky I was that he had attended and that he was about to leave without fitting the screen, this was because the booker hadn't left a note to explain where the hospital I work in is located as he had not been able to locate it with the postcode. Total lack of customer service.”
