“Was told late on during the day of the first appointment that it was unable to be kept due to staff member calling in sick earlier. Very annoying.
Subsequent appointment went very well, with good communication from the windscreen fitter who was very competent and did a great job.”
“after a false start,a cancelled appointment, I finely had windscreen changed, no problems, tech had it all finished in about an hour, so pretty good eventually”
“One Call Glass came to fix a stone chip , i was not going to be there , i rang them to cancel because of this , they asked if a neighbour could have the keys , i thought i had to be there , good job done all with no hassle . Many thanks .”
“Engineer 5 star excellent repair etc. wait time for repair unacceptable reported 31 July earliest appointment 11 August (same day Halfords) appointment cancelled due to breakdown earliest available 17 August. Concerned chip would get worse so didn't use car for 16 days. Will carefully consider my options on renewal”
“Excellent installation service, only reason I have not given 5 stars is that it took a month to get an appointment booking after reporting it, and the time slot I wanted was moved which was less convenient .”
“The automated process couldn’t be completed as the cost of the chip repair kept showing zero and this wasn’t accepted by the payment page. Had to contact customer services who took payment over the phone and arranged for an afternoon slot. Got text on the day by the tech who turned up at 9:30 AM! Luckily I could accommodate . No issues with the technician or repair but knocked a star off for the payment faff and the wrong arrival time.”
“I had to wait several weeks for an appointment, hence I took a star off, but was very happy with Matt who came to install a new windscreen. He communicated well, arrived early and did a very professional job.”
