“I had to wait nearly three weeks for the appointment otherwise I would’ve given five stars. Other than that the operator was friendly, knowledgeable and helpful. I’m very pleased with the outcome. Thank you.”
“The engineer came on time, completed the replacement windscreen without any issues.
Good service on the day.
I've taken a star off as I had to wait 2 weeks for the appointment which made things difficult with getting my MOT done in a timely manner.”
“Quick, efficient service. The fitter arrived first thing and did a great professional job.
Only issue was getting an appointment. Couldn't get one for weeks.”
“Although I wasn't in any rush to get the windscreen fixed, they did cancel my first appointment due to their engineer having too many hours!
Surely, this should have been planned well in advance to prevent this happening.
The person who called with my re-arranged time, was very friendly.
He did a good job (I think) but I was really expecting the small crack to disappear completely (due to the small size)”
“Windscreen fitter was prompt and very efficient, only downside was having to wait over two and a half weeks from reporting crack to installing replacement”
“Vert good service provided by employee who attended my property. Efficient and polite and job completed to a hight standard. Unfortunately though the time band for attending was adjusted from pm to am which was inconvenient given I work mornings. Luckily I was able to work from home and my husband delayed going out to ensure someone was available the whole time. I was told I could change the date but that would have delayed it further and I was worried about driving before the work was carried out.”
“After initially trying Auto glass and being offered cash only price, I contacted One Call.
I was immediately reassured they would deal with repair and given date. Technician arrived on time and efficiently replaced windscreen.
My only gripe was I had to wait about 10 days for the repair.”
“The Repair man was polite and friendly - but the result was not as good as I would like. Had a chip repaired many years ago and feel end result could have been better.”
“I was happy with the overall service I received when I had to replace my windscreen.
The only constructive criticism I can give is to improve the speed of appointments. I had to wait 2 weeks for my windscreen replacement and could not use my car until it was fixed.”
“I had to wait over a week for my screen to be replaced, technician was professional and completed the replacement swiftly.
The replacement took less than two hours.”
“Repair completed very quickly. Team member very personable. Admin less good. One call phoned to cancel the appointment I'd made online. Confirmation email never arrived. I phoned to check they were coming and was told it was a p.m appointment however the repair man had a.m on his schedule. Luckily I was at home”
“First appointment didn’t work due to company running late, the knock on effect of previous customers that day. They came the next day instead and travelled to my place of work so that I didn’t have to take time off. Good overall service.”
“Windscreen replaced quick and with efficiency but wipers not working properly now. Sensor pad been adjusted and finally replaced but still not as good as they were before glass replacement. But I’ll live with it.”
