Glasses Direct Reviews

“ AVOID!!!! I ordered 4 frames on home trial and they were returned the next day - I then ordered one of the frames with my prescription. I am physically disabled and the closest available option to return the trial glasses was the evri lockers. I then has confirmation the glasses has been returned. Over a month later they took £274 out of my account with no warning - I called to be told it was because I hadn’t returned the glasses! She checked the system and seen that I had returned and she processed a refund. I am physically disabled and have diabetes- loosing £274 out of my account left me unable to order food and they gave no apology for this. I raised a complaint via email to which the response it was my fault for using evri return over royal mail! They even said they are aware that evri returns cause delays, yet they still offer then as a return service and somehow it’s my fault that they are the only service I can access? Disgusting response, couldn’t just accept responsibility and apologise! I won’t ever use them again! ”

“ Fine, except they hadn't given me a returns label or an enclosure form. ”

“ "; asked them to suggest frames they would actually would sell me; finally decided on an alternative pair; many emails, took all day, exasperating Day 25 - 2nd pair arrives; they'd been ordered with XTRActive transitions lenses 'specially designed to provide the best extra darkness & the best extra light protection'; in direct sunlight they got about as dark as weak tea, but thought I'd give them a couple of weeks in case things improved Day 39 - told GD I wasn't happy; they said to return the glasses for repair Day 40 - sent glasses back Day 48 - got email from GD: "due to a system migration, we are currently unable to process replacements, exchanges, or corrections; our returns team have issued a partial refund; please allow 2-5 days" Day 53 - still no refund, showing 'pending' in PayPal Day 55 - still 'pending'; sent email asking why; reply email "If you have any questions or need further assistance regarding this refund, don't hesitate to get in touch with PayPal" Day 56 - message from PayPal: "Your refund is pending because the sender has issued a refund using an eCheque, which hasn't cleared their bank account yet"; pass this info back to GD Day 57 - refund finally received If all this looks like fun, then definitely try Glasses Direct. ”

“ "Do not worrry, this is being dealt with but unfortunately we do not have direct access to the 'Returns Dept' !! You will be contacted by return by email" Nevertheless, no emails! Agents seem unable to esculate issue to higher level I suspect the call center isn't UK based as all agents have been really difficult to understand. ”

“ Glassesdirect sent an email saying the second pair had been returned to them and saying no instructions were filled out on the returns form (not surprising as it was not me that returned them - maybe they were delivered to an incorrect address and returned because of that ) , and could I contact then, and let them know my instructions. ”