“I am extremely disappointed with the progressive lenses I ordered from Glassesusa. The lenses were manufactured in such a way that I could not see properly through them, making the glasses essentially unusable.
I expected a professionally manufactured pair of prescription glasses that I could wear comfortably and see clearly through. Instead, the progressive lenses did not provide a usable field of vision, and I found them extremely difficult to see through. This was not a minor issue or simply a matter of needing to adjust to progressive lenses—the glasses were not functional for me.
Given the cost of prescription eyewear, I expected much better quality and attention to detail. Unfortunately, my experience with Glassesusa has left me extremely disappointed and questioning the quality-control process used to manufacture and verify their prescription lenses.
I will never order eyeglasses from Glassesusa again. Based on my experience, I would encourage others to consider purchasing their eyeglasses from another company or, preferably, from a reputable local optician where the fit, prescription, and lenses can be properly evaluated.”
“If you want to wait 3 times as long as they say and be lied to constantly about your order, this is the place! Good luck with their robot customer service.”
“Poor quality glasses& poor customer service. Order my original order in March/April & received the eyeglasses in about 4-5 weeks. Once receiving the eyeglasses & using the 3 times the arm of the glasses broke. Contacted customer care & was able to return the full original order in less that 1 week of receiving it.
Since May 2020 I’ve been trying to get a replacement pair of eyeglasses. After 4 months & several phone calls there isn’t a new order , just store credit. This must be a big joke on customers & I didn’t know about a problem with the replacement order.
Wouldn’t recommend them.”
