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Global Edulink Reviews

4.8 Rating 1,194 Reviews
96 %
of reviewers recommend Global Edulink
Company Reviews Questions Metrics
4.8
Based on 1,194 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Average Delivery Time
Next Day
On-time Delivery
100%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Global Edulink Reviews
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Phone:

020 8609 8200

Email:

info@globaledulink.co.uk

Location:

Global EdulinkCityPoint1 Ropemaker Street,
Global EdulinkCityPoint1 Ropemaker Street
United Kingdom
EC2Y 9HU

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Kieran
Verified Reviewer
“Started my course at the end of January. Completed it and submitted at the end of February. Was told it’d be marked by the end of March but they didn’t even bother until I pushed them. Got marked by the end of April instead. I’ve been told I passed but still not received my certificate. Nobody replies to my emails. I ring the support line but they couldn’t care less, they tell me I’ll get an email but nope! Wouldn’t recommend Global Edulink to anyone who doesn’t want to waste their money.”
Helpful Report
Posted 5 years ago
Laura Gray
Verified Reviewer
“If I could give no stars and still leave I review that’s what I’d do. I never normally leave reviews but after 5 months of completing the course and not receiving my certificate I was beside myself. I emailed, phoned, went on live chat. My “mentor” stopped replying so I tried customer support. They blamed everyone but their own organisation. I finally received my certificate after mentioning a formal complaint. And it was only when I left a review on Facebook that someone tried to get in touch and offer me a free course. Appalling service and I wouldn’t put myself through the stress of a free course to be repeatedly ignored again. Another course user commented on my review to say they’d had the same experience and were going to trading standards.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“Hi David Kingsley , thank you so much for your speedy response with regards to my request. I am very grateful as I am a first time learner much appreciated for your time and guidance to get me logged on to start my course. best wises. Excellent customer service.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“Studying with Global Edulink, is beneficial to anyone whose dont have a qualification”
Helpful Report
Posted 6 years ago
Stacey Hole
Verified Reviewer
“Had no tutor support throughout my course, contacted them numerous times and got nothing back! I logged a complaint over 8 weeks ago and much like my tutor support I have had nothing back!!! I paid good money to complete this course but was unable to complete due to the lack of help!”
Helpful Report
Posted 6 years ago
Dear Stacey, Please note that we already have given you a solution for this via email and we have tried numerous times to reach you via phone but apparently we couldn't get through to you. Best Regards, Global Edulink - Support Team.
Posted 6 years ago
Anonymous
Verified Reviewer
“The Beauty course l purchased Through Reed, did not have the modules stated on the purchase receipt from Reed, I asked Reed for a refund on the same day, within the 14 cooling off period. They contacted Global Edulink for them to process a refund, this was weeks ago! Still no refund! I have now asked my Bank to look in to this matter”
Helpful Report
Posted 6 years ago
Dear Learner, First and foremost, we are extremely sorry for the inconvenience that this may have caused you. Your above review has been treated with high priority, and we have sent an e-mail regarding this to you. Thank you for bringing this to our attention, and once again, we apologise for the unpleasant experience. Best Regards, Global Edulink - Support Team.
Posted 6 years ago
Anonymous
Verified Buyer
“You are very supportive”
Helpful Report
Posted 6 years ago
Christian
Verified Reviewer
“I have had the very worst customer service ever I have been speaking to one of their representatives who didn't want to assist me in query and he hung up furthermore I have written them two followup email and still response. I then checked to see if they were bogus with Companies house, they or should I say he since once one person appears to be running the entire operation must be completely drowning in queries and so with a director bearing the following name WEERAKKODY ARACHCHIGE, Rushan Madusanka I am not surprised at their level of service at all.”
Helpful Report
Posted 6 years ago
Mrs A Bohorun, Leeds
Verified Reviewer
“I submitted my assignment on 10th April 2019. I was told 3-4 weeks for results - sent several emails, only one was answered on 12 April by Anthony Robinson. Emailed again, to request refund for other course I enrolled on, at end of April. This is Level 7 CMI Diploma Strategic Management & Leadership. Still no response! Quick to email log ins, starter emails, but payment receipts, assignment submission acknowledgements - tutor contact - all very slow. I had to ask and complain before I heard anything. One guy, Anthony Robinson used to email me back - now since I submitted my assignment, after that initial email to say it will be 3-4 weeks, not had a single reply! It’s all falling on deaf ears now! Called the support line. Was told tutor ‘Philippe’ would email me my results that day. This was mid May. Not heard anything!! After sales service is next to non-existent!! Very distressing experience this - all I want is guidance for my results, which I believed to be automatic!!! Do not use!!! Moreover, the dashboard hasn’t even updated itself to say CMI the Level 6 Award in Management and Leadership I completed - has been completed and submitted. It’s almost end of May! I don’t know how to get a response out of these people or regular support! Very disappointing! I hope to get my refund for my Level 7 Diploma I am doing, and do it elsewhere! I hope the next ‘CMI approved centre’ is a bit more efficient and effective!”
Helpful Report
Posted 6 years ago
Dear Mrs A Bohorun, First and foremost, we are extremely sorry for the inconvenience that this may have caused you. Your above review has been treated with high priority, we have sent an e-mail regarding this. Thank you for bringing this to our attention, and once again, we apologise for the unpleasant experience. Best Regards, Global Edulink - Support Team.
Posted 6 years ago
Marketa Priestley
Verified Reviewer
“I brought course from global edulink and everything seems fantastic up to the point where I need it to access the videos and I couldn't see any. I have emailed staff couple of times and no answer... I am still missing the videos, but I have give it up. I have passed my course, but I didn't receive my certificate. After few calls ... Few messages and few "attempts" to chat throw "chat button" holding on average for hour and half and then someone answered... And then I been put on hold for another half hour I actually have received "screenshot" of my certificate but only half of it as still waiting for unit summary report. I have been told it is in my stats... But nothing is there... So my advice is be very careful what you buy”
Helpful Report
Posted 7 years ago
Dear Marketa, First and foremost, we are extremely sorry for the inconvenience that this may have caused you. Kindly note that our team has already sent you the unit summary report via email. Your review has been treated with high priority, and our support team will email you with a solution for the matters which you have raised in this review. At Global Edulink, we pride ourselves in maintaining the highest quality standards for our customers, however sometimes things do go wrong. Thank you for bringing this to our notice, and once again, we apologise for the unpleasant experience. Best Regards, Global Edulink
Posted 7 years ago
Jade Lynskey
Verified Reviewer
“I am very upset with this company because after waiting 7 and a half weeks after they said they had emailed the tutor my work when originally they said it would take 4-6 weeks, i have now had an email this evening saying that in fact the tutor has only just received my work this evening after 7 weeks!!! This I believe would not have even reached her if I did not chase the work up with this company this morning to where I was told we will get back to you when we look into it further. Communication has been poor as even when submitting my work we were told to pay an extra bit of money for the certificate as it was not included in the price which we weren’t informed at the time of purchase and wasn’t clear on the website at the time, and then after all that I couldn’t even upload my work on the website I had to send it through email in the end which is why it probably was never received by the tutor. I won’t be using this company again as I’ve had nothing but trouble. Makes me think why I was waiting this morning on the online chat for 20 minutes because they realised they had made a mistake which is fine and only human but no apology was given to me and I’ve only just had a reply off the tutor. Really poor communication and poor service. I won’t be using this company again.”
Helpful Report
Posted 7 years ago
Dear Jade, First and foremost, we are extremely sorry for the inconvenience that this may have caused you. Kindly note that you will be getting a feedback on your assignments within this week. Thank you for bringing this to our notice Best Regards, Global Edulink
Posted 7 years ago
Lorena
Verified Reviewer
“STAY AWAY!!!!!! I have never received my certificate, it's been 2 months already.. emailed them so many times and they didn't even bother answering! I just lost my time and money!!!!!!!!!”
Helpful Report
Posted 7 years ago
Dear Lorena, Whilst we thank you for your patronage of Global Edulink, we are extremely sorry about your unpleasant experience. Please contact us on info@globaledulink.co.uk by providing the following details in order to formally conduct an investigation in this regard. Full name : Email ID: Course: Thank you for bringing this to our notice. Thank you. Global Edulink.
Posted 7 years ago
Paul
Verified Reviewer
“If I could leave a zero I would. Awful customer service, response time is terrible, they do not even meet their own policy requirements regarding response times. Information is vague and refused refund despite my calling 10 minutes after booking to cancel, as they did not disclose certificate fees at the time of booking.”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“The course certificate they send you is a flimsy bit of paper, way over priced and not worth buying at all - they are just doing it to milk more money out of you. I took an administration course which contained irrelevant information such as US finance and tax processes, but I had to study it in order to pass the end exam which was a waste of time.”
Helpful Report
Posted 8 years ago
Dear Learner, Whilst we thank you for your patronage of Global Edulink, we are extremely sorry about your unpleasant experience. Please provide the following information to formally conduct an investigation in this regard. Your name : Email Id: Thank you for bring this to our notice and assure you that our customers' relationship manager will be in touch with you at the earliest possible time. Thank you. Global Edulink.
Posted 8 years ago
Global Edulink is rated 4.8 based on 1,194 reviews
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