Go Electrical Reviews

Name: Go Electrical
Address: J W Garnett LimitedMarket Place, Settle
Rating: 2.48

2.5 Rating 21 Reviews

33 %

of reviewers recommend Go Electrical

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About Go Electrical:

Go-Electrical is a successful online electrical retailer supplies a variety of home appliances including tv stands, toasters, vacuum cleaners and fires. Extra online discounts available. We sell top brand electricals aswell as home and cookwares from the likes of Miele, Magimix, Dualit, Smeg, Hahn and JosephJoseph, all at low prices.

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Phone:

0844 249 1001

Email:

sales@go electrical.co.uk

Location:

J W Garnett LimitedMarket Place
Settle
BD24 9EF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All thanks to your service”

Go Electrical 2 star review on 12th July 2025

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Posted 4 months ago

“What a bad customer service, Never ever shop from this company. I cannot explain my frustrating experience with them.”

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Posted 1 year ago

“BE WARNED BUYERS SOLD AS BRAND NEW BUT BECAME FAULTY UNDER 2 WEEKS - NOW CONSIDERING IF THIS WAS THIS A REFURBISHED SECOUND HAND MODEL ! I WAS FOBBED OFF TO CONTACT BOSCH DIRECTLY FOR A RETURN AUTHORASTION CODE. RETURN CONDITIONS ARE A NIGHTMARE WITH SMALL PRINT EXCLUSION'S TO CHARGE 50% OF DIMINISHED VALUE OF RETURN IF ITEM IS INCOMPLETE OR NOT FAULTY . YOU MAKE THIS CLEAR ONCE ON RETURNING IT BACK ONLY. I CONFIRMED BY EMAIL, PICTURED EVERY THING BEING RETURNED BACK TO AVOID ANY DISCREPANCY. THEY FOUND ANOTHER EXCUSE TO NOT REFUND WITH A LAME EXCUSE RETURNED A DIFFERENT MODEL . SEE YOU IN COURT”

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Posted 1 year ago

“Great product and service from a family business. I can only assume the bad reviews are from when the previous owners (J W Garnett) were in charge. J Calvert (elect) Ltd are doing a great job!!”

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Posted 3 years ago

“I never recieved my item. Customer service says that will always arrive next, never does.”

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Posted 5 years ago

“I was cheated!! I ordered and paid for the vacuum cleaner 15,04,2020 so far I have not received the goods. contact with the staff terrible, no details, nothing to answer. I do not recommend this company !!!!!”

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Posted 5 years ago

“I shopped around for a dyson hand held and was extremely pleased at the price they were selling it for and being weary of buying online I thought I would take the chance so glad I did and the delivery service was great received in 2 days. Love my my dyson as well.”

Helpful Report

Posted 7 years ago

“What went right!! Purchased a Dualit kettle which after only 3 months use went corroded around the rim and lid - therefore not fit for purpose. Upon writing to Go-electrical they wanted to wash their hands of the problem and refer me to the Manufacturer. After advising them by law that the contract is with them and therefore their responsibility they agreed to collect the kettle and send it to Dualit. After more than a month of silence I chased it up to be told that Dualit would repair it and I was to pay!! A brand new kettle of 3 months use. I then sent a letter to both Go-electrical and Dualit stating my rights under the Consumer Law and threatening them with the Ombudsman. Once again no response or acknowledgement from Go-electrical and I the end Dualit had the decency to repair it at no cost.. Go-electrical are an appalling company and obviously feel they can flout the law as and when the opportunity arises. As for Dualit I will not be purchasing anymore of their products.”

Helpful Report

Posted 7 years ago

“Wouldn't price match on the v8 absolute and if I refused delivery they would charge me the delivery price! Outrageous customer service!”

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Posted 8 years ago

“The order was processed quickly and efficiently at a reasonable price. I ordered a vacuum cleaner late on Sunday evening and had it by 9 am on Tuesday morning. The product is good and does what it says on the tin.”

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Posted 8 years ago

“I returned a item because it was faulty, they deny it was faulty and refuse to refund me. Customer service is unprofessional and and emails they reply to are threatening. I ordered from them trusting they were a decent honest company, how wrong was I. Do not order from this company unless you are willing to be misold goods.”

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Posted 8 years ago

“No not gooddon't send the write it am rang 4 times not got any wear not got very good customer care well don't think thay care at all hope this goes to head office so thay can do something about it if I had none I would not give them my order”

Helpful Report

Posted 8 years ago

“Kettle they sent was faulty, it stopped working within three weeks. Was sent threatening emails stating that I would be charged if it wasn't faulty. Received no apology. I had to contact them after two weeks to see what was going on and was told the item was now out of stock and they have raised a refund, again no apology received. And this was from the customer services manager Dan Balsamini! I have since tried to contact him and he is just ignoring my emails.First and last time I will be using them.”

Helpful Report

Posted 8 years ago

“Probably the worst customer service experience I've had in a while. 14 day returns policy during Christmas which isn't acceptable for most people. I only asked to exchange my product for another colour. The response I had was very unprofessional . Most companies offer better exchange policies even if the product is 30days since purchase. This day in age I'd expect a lot more from an electrical company. Can't imagine how hard it would be to get a refund within the 14 day period. To top it off they wouldn't allow me to contact them directly via phone and also approached me assuming I'm a Mrs rather than a Mr. DONT ORDER IF YOU WANT GOOD CUSTOMER SERVICE DURING AND AFTER YOUR ORDER.”

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Posted 8 years ago

“I paid for an item over a month ago and am still waiting for delivery”

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Posted 9 years ago

“I bought an item from this company on line. It arrived and proved not to be fit for purpose. I contacted them several times over the course of a week and no one from the so called 'Customer Care Team' bothered to return my calls. You cannot actually speak to the 'Customer Care Team' by the way, who can only be contacted by email, which they never reply to! I am now re-claiming my money for this item through my credit card company. Use another internet Company if you are thinking of buying something on line. There are other really good ones out there who do actually care about their customers and customer service. A totally frustrating and poor service - that's all I can say.”

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Posted 10 years ago

“This company breaks the law by refusing to refund money on faulty goods. They have my faulty AEG Rapido Hand Vacuum broke down after 2 months!! They wont entertain my legal right to have a refund. I am guessing that they have old stock to clear and perhaps refunds are a problem to their accounts. In any event DO NOT BUY FROM THEM, IF SOMETHING GOES WRONG YOU ARE GOING TO BE BULLIED INTO DOING THINGS THEIR WAY - NOT THE LEGAL WAY..”

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Posted 10 years ago

“Ordering was simple on line and the item was delivered free within two days by courier who even gave an hour delivery slot. My only comment would be that I would have preferred the notification by txt not to my email address”

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Posted 12 years ago

“lcd deliverd on time, at great price from friendly knowledgeable staff. i will be back again Written On Unbeatable.co.uk”

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Posted 13 years ago

“Great Price! LCD TV ordered on a Saturday, delivered on Monday morning but arrived damaged - by carrier. Replacement arrived Wednesday morning. Friendly/helpful helpline staff. Would use again. Written On Unbeatable.co.uk Duncan Smith”

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Posted 13 years ago

Go Electrical is rated 2.5 based on 21 reviews