Go Electrical Reviews

Name: Go Electrical
Address: J W Garnett LimitedMarket Place, Settle
Rating: 2.58

2.6 Rating 19 Reviews

37 %

of reviewers recommend Go Electrical

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About Go Electrical:

Go-Electrical is a successful online electrical retailer supplies a variety of home appliances including tv stands, toasters, vacuum cleaners and fires. Extra online discounts available. We sell top brand electricals aswell as home and cookwares from the likes of Miele, Magimix, Dualit, Smeg, Hahn and JosephJoseph, all at low prices.

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Phone:

0844 249 1001

Email:

sales@go electrical.co.uk

Location:

J W Garnett LimitedMarket Place
Settle
BD24 9EF

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I returned a item because it was faulty, they deny it was faulty and refuse to refund me. Customer service is unprofessional and and emails they reply to are threatening. I ordered from them trusting they were a decent honest company, how wrong was I. Do not order from this company unless you are willing to be misold goods.”

Helpful Report

Posted 6 years ago

“What went right!! Purchased a Dualit kettle which after only 3 months use went corroded around the rim and lid - therefore not fit for purpose. Upon writing to Go-electrical they wanted to wash their hands of the problem and refer me to the Manufacturer. After advising them by law that the contract is with them and therefore their responsibility they agreed to collect the kettle and send it to Dualit. After more than a month of silence I chased it up to be told that Dualit would repair it and I was to pay!! A brand new kettle of 3 months use. I then sent a letter to both Go-electrical and Dualit stating my rights under the Consumer Law and threatening them with the Ombudsman. Once again no response or acknowledgement from Go-electrical and I the end Dualit had the decency to repair it at no cost.. Go-electrical are an appalling company and obviously feel they can flout the law as and when the opportunity arises. As for Dualit I will not be purchasing anymore of their products.”

Helpful Report

Posted 6 years ago

“Wouldn't price match on the v8 absolute and if I refused delivery they would charge me the delivery price! Outrageous customer service!”

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Posted 6 years ago

“I bought an item from this company on line. It arrived and proved not to be fit for purpose. I contacted them several times over the course of a week and no one from the so called 'Customer Care Team' bothered to return my calls. You cannot actually speak to the 'Customer Care Team' by the way, who can only be contacted by email, which they never reply to! I am now re-claiming my money for this item through my credit card company. Use another internet Company if you are thinking of buying something on line. There are other really good ones out there who do actually care about their customers and customer service. A totally frustrating and poor service - that's all I can say.”

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Posted 8 years ago

Go Electrical is rated 2.6 based on 19 reviews