Go Outdoors Reviews

“ Very slow to return payments for returns. Customer services are useless and you just go round in circles with them. ”

“ Shopped online, bad experience when it comes to returns, not fully refunded!!! It’s a con…. Beware shoppers!!! ”

“ I ordered a wetsuit online and once it arrived it didn’t fit me correctly so I went onto the returns link to create a returns label. ”

“ Nothing in returns policy to advise of this… 2 phone calls to customer service, one was disconnected by “advisor” and I use that term loosely and second call by a person who had no clue how to resolve. ”

“ No free returns by post or to the high street stores on the returns letterhead (Millets, Blacks and Ultimate Outdoors). ”

“ Poor returns service - now waited 14 days for a refund, Made contact and just told to wait. They have obviously lost my return. You can see that all the other positive reviews on here are made up. Order Number: 680764020 ”

“ Please be aware before you purchase that the returns information stating 14 days was not my experience. ”

“ I was fobbed off a few times saying that PayPal returns take longer, although this doesn't seem to be an issue for other companies I have had to return items to. ”

“ Bought Higear boots 13 months ago from Go Outdoors, Wolverhampton store - sole of one boot came off last Sunday (3/1/21) - complained & was told 12 months was standard returns limit. Only worn boots about 30 times walking about 6 miles each time. Cost per mile more expensive than an Aston Martin. Pathetic. One star too many!! Won't be going again!! Mel Ballard ”

“ The delivery was late by heroes (no surprise) and therefore the birthday present lost. In annoyance I contacted them and only today they have replied. 5 days later. I now understand that no returns are allowed unless you have a quality issue with the product. I haven't even opened the package as late. Shamefull terms. ”