Go Outdoors Reviews

“ I’m still waiting to hear back from customer services regarding my order that has been delayed for over a week. They sent an initial generic response to my query that did not address the question and have not got back to my further request asking that they investigate where my order is! I will now be going travelling without it. Very poor customer service! ”

“ They had no customer service skills between them and I didn't even get so much as an apology from any of them. ”

“ buying on line is just appalling , very little stock , what does come is wrong , you pay for postage , items so cheap try getting them ? , keep offering sale items but out of stock , then try getting a refund , customer service is around 45 mins on the phone then you have to try to get a refund , by far the worst company to deal with . ”

“ Purchased two items two weeks ago and only one has turned up, I have sent numerous emails about this and had zero response as of yet! I tried to ring customer services but it was a 25 minute wait and i didn't have time. It's a shame this could be a really good store they just need to improve the customer service drastically. ”

“ Worst service out. Ordered an item said it had been sent, but it wasn't at all the store didn't even bother. Told to re-order it did that and again didn't receive. Now they don't sell it. Total ripe off. They didn't refund me postage. ”

“ We were literally sitting on thousands of dollars of giftccards and despite some really kind customer service people, they didn't even compensate us for our time. ”

“ Don't use their Click & Collect service. ”

“ My bike had a minor problem with 1 of the cogs on the 9 speed rear cassette but by the time Go Outdoors had finished with it my bike was virtually un-rideable & all at the cost of £75, also their online customer service was a waste of time. ”

“ I contacted head office / customer service,,,,a few times. ”

“ on hold for half an hour then gave up. have also been fed incorrect information by customer service that led me to make a pointless 2 hour round trip to an in person store. ”