Go Outdoors Reviews

“ My bike had a minor problem with 1 of the cogs on the 9 speed rear cassette but by the time Go Outdoors had finished with it my bike was virtually un-rideable & all at the cost of £75, also their online customer service was a waste of time. ”

“ I contacted head office / customer service,,,,a few times. ”

“ on hold for half an hour then gave up. have also been fed incorrect information by customer service that led me to make a pointless 2 hour round trip to an in person store. ”

“ My question was how have you credited me when I paid in cash, the response was for me to phone "Customer Service" and they didn't have a number, I should go online to find it. ”

“ Very bad customer service. Purchased a Portable Power Washer 8 Litre online, Arrived and the spray part of the lance was missing out the box... Phoned Customer services was on the phone 30 minuets and the lady still unable to help or understand what the problem was then put the phone down on me. Note to management listen to the recorded telephone conversation in full and re train ”

“ The advise to contact customer service was useless as the phone number has been disconnected. ”

“ Ordered a gift card for £30, no notification of delay to my order. Called up and could only offer me a refund. Poor excuse for customer service and no care given. ”

“ customer service could not be worse. ”

“ Shocking customer service they sent the wrong item could be 10 days for return then have to wait for refund before I can re order can’t complain as it’s a generic bot I asked for complaints department it no longer receives emails never use them again online ”

“ Company is NOT customer service oriented (saying that as someone who does work front line customer service). ”