Gold Urban Reviews

Name: Gold Urban
Rating: 4.07

4.1 Rating 74 Reviews

80 %

of reviewers recommend Gold Urban

4.1

Based on 74 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service

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Phone:

6466372737

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I always have a great experience at this jewelry store. Johanna is incredibly kind, helpful, and attentive every time I visit. Her excellent customer service always makes the experience even better.”

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Posted 3 weeks ago

“Super feliz con mi compra y muchas gracias a su vendedora Johanna por su atención conmigo”

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Posted 3 weeks ago

“The best service! I received my package on time and it was exactly what I needed for the birthday celebration. The quality and texture of the items were amazing. Everything was perfect! ❤️”

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Posted 3 weeks ago

“The product was good quality , the order was quick and most importantly the customer service was amazing !”

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Posted 3 weeks ago

“Thank you Johanna she help me with a lot of questions and was fast”

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Posted 3 weeks ago

“Outstanding customer service, friendly staff, johanna was amazing, i would give them 10 stars if i could”

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Posted 3 weeks ago

“Good quality and awesome customer special shout out to Johanna she’s the best goes above and beyond to make sure you are always satisfied with your purchase.”

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Posted 3 weeks ago

“gracias a johanna por todo me encanto mi bracelet”

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Posted 3 weeks ago

“There are responsable and the products are really good and beautiful”

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Posted 3 weeks ago

“M encantó tu trabajo enamorada estoy!”

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Posted 3 weeks ago

“Johanna was a pleasure and a savior help with all my questions and wants. She was able to provide me with a lovely necklace and pendant for my mother. Her customer service was top notch. You now have a repeat customer for life”

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Posted 3 weeks ago

“Purchased a chain and bracelet set for my boyfriend for his birthday. Everything went great from the purchase, to the updates on my order, and finally delivery within less than a week. The chain and bracelet have a great weight to it and were even better than listed online. They look beautiful and my boyfriend loves them. Definitely will be back for more!”

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Posted 3 weeks ago

“I had a great experience with Gold Urban! The quality, attention to detail, and customer service were excellent from start to finish. The jewelry looks amazing, and you can really tell they care about their craftsmanship and their customers. The team was professional, friendly, and very helpful throughout the entire process. I highly recommend Gold Urban to anyone looking for beautiful, high-quality jewelry and a trustworthy place to shop. I’ll definitely be coming back!”

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Posted 3 weeks ago

“Bought the Gold 20in rope chain for my wife and the 22in Figaro gold chain for me. We both love the chains. Outstanding quality. Looks brilliant. Very happy with the Gold Urban brand!”

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Posted 6 months ago

“The website has numerous spelling errors, brokers scam links, and missing images which raises a fake company, I invested $173,883.00 on 1st April on the 22th April I found out they are professional scammers so I tried to withdraw as much as I can on my profits but they allow only me $355,000 at a time monthly so I withdrew $355,000 but the money was never transferred to my bank account . It stayed pending .The woman who lured me into investing with this company begged me to cancel the withdrawal but I did not . Next they changed personal this time a man who seemed friendly and accepted to release my withdrawal if I cancel the the present action because the deposit was on 1st and withdrawal on the 22nd the financial inspector will think it’s money laundering .He said that today Saturday 26th April he will transfer the money . In the mean time they have denied me access to my account, waiting won't be of any help so I reported this case to the FBI and the FinCEN immediately I was referred to contact a man called alexi victim with an email address alexivictimhelps @ mail . com who helped me recover all my funds back but still this company on people who did this haven't been caught”

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Posted 1 year ago

“Worst customer service and worst experience purchasing jewelry online. Will never use Gold Urban again and strongly recommend others who are considering purchasing from them to shop elsewhere. I ordered a 22'' gold Cuban chain on May 7th, 2024. I called on May 16th, to inquire about my order, and was told at that time that it was on back order. Meanwhile, my credit card had already been charged. When asked if I would like to cancel my order, I said yes. On May 20th, I received the wrong merchandise, which I HAD TO PAY TO RETURN. They received the return on May 25th, 2024 and I am still waiting refund. I turned the issue over to my credit card company on June 4th, 2024.”

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Posted 2 years ago

“Ordered Byzantine white gold chain. Chain came with multiple links not connected and returned for an exchange. Called today to see about an update and was told they had to manually pull my return ( which she said was a complete courtesy on her part) and that it's take 5-7 business days to process the return than I'd have to wait for it to ship. Called back and asked for customer service agents name and was told I don't need to know that and hung up on me. Called back again and was just hung up on. Called back again and told her to cancel the return and refund my money. She was then all happy about it and said she'd process my cancellation request. I mentioned she was not going to get a good review and she laughed and said I can do whatever makes me feel better. This is the so highly rated customer service they advertise?! I'll let my bank deal with them which will leave a bigger negative impact then just this review.”

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Posted 2 years ago

“Yes, Necklace and Bracelet came in today... Very happy happy .. Very Shiny .. Started out on a Monday with a big Smile...😁 My Birthday Month turned out Awesome, What's next to be happy to buy... Still looking... Happy 4th of July everyone... Thanks”

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Posted 3 years ago

“I was very disappointed with my purchase from Gold Urban. The "white gold" chain i purchased for my husband for Father's day was fake, smaller than the measurements said and overpriced. When I inquired about exchange or return, I was rudely answered back that I would not be provided a return label and would have to pay a fee to return this product, and that I could only get 20% store credit if it was worn. On top of that, they only invite you to leave reviews and haven't invited anyone to leave reviews since 8 months ago because they have been scamming so many people. They delete any comments on Facebook that are negative towards their company and only leave positive reviews from almost a year ago, there are not very many. I will never buy from them again and I will continue to tell everyone what a scam they are.”

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Posted 6 years ago

“The item was great. Just as expected, however, the shipping takes too long and there’s no update in between. I just waited on the item and realized it was delivered.”

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Posted 7 years ago

Gold Urban is rated 4.1 based on 74 reviews