Gold Urban Reviews

Name: Gold Urban
Rating: 4.07

4.1 Rating 74 Reviews

80 %

of reviewers recommend Gold Urban

4.1

Based on 74 reviews

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Delivery Methods	Courier, Postal Service

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6466372737

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst customer service and worst experience purchasing jewelry online. Will never use Gold Urban again and strongly recommend others who are considering purchasing from them to shop elsewhere. I ordered a 22'' gold Cuban chain on May 7th, 2024. I called on May 16th, to inquire about my order, and was told at that time that it was on back order. Meanwhile, my credit card had already been charged. When asked if I would like to cancel my order, I said yes. On May 20th, I received the wrong merchandise, which I HAD TO PAY TO RETURN. They received the return on May 25th, 2024 and I am still waiting refund. I turned the issue over to my credit card company on June 4th, 2024.”

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Posted 2 years ago

“Ordered Byzantine white gold chain. Chain came with multiple links not connected and returned for an exchange. Called today to see about an update and was told they had to manually pull my return ( which she said was a complete courtesy on her part) and that it's take 5-7 business days to process the return than I'd have to wait for it to ship. Called back and asked for customer service agents name and was told I don't need to know that and hung up on me. Called back again and was just hung up on. Called back again and told her to cancel the return and refund my money. She was then all happy about it and said she'd process my cancellation request. I mentioned she was not going to get a good review and she laughed and said I can do whatever makes me feel better. This is the so highly rated customer service they advertise?! I'll let my bank deal with them which will leave a bigger negative impact then just this review.”

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Posted 2 years ago

“I was very disappointed with my purchase from Gold Urban. The "white gold" chain i purchased for my husband for Father's day was fake, smaller than the measurements said and overpriced. When I inquired about exchange or return, I was rudely answered back that I would not be provided a return label and would have to pay a fee to return this product, and that I could only get 20% store credit if it was worn. On top of that, they only invite you to leave reviews and haven't invited anyone to leave reviews since 8 months ago because they have been scamming so many people. They delete any comments on Facebook that are negative towards their company and only leave positive reviews from almost a year ago, there are not very many. I will never buy from them again and I will continue to tell everyone what a scam they are.”

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Posted 6 years ago

“I did order my on July for my party waited and waited then called to asked so the answer was ran of with charged but no one telling me then gave me 15% discount and the order came with damage . I try many time to e mail for asked but no response until now . Two months with damage jewelry.whatdo you think?”

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Posted 7 years ago

“My necklace is already fading. Poor quality for $250 necklace.”

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Posted 7 years ago

“Recieved the wrong product and still have not seen a refund in my account for returning it.”

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Posted 7 years ago

“Cheap quality I hate it and never even wore it”

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Posted 7 years ago

“I ordered it 2 weeks ago and still haven’t got it”

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Posted 8 years ago

“Sucks”

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Posted 8 years ago

“they sent me a chain of very poor quality, i would like them to except a return for my item.”

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Posted 8 years ago

“It was cheap broken when I got it”

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Posted 8 years ago

“Well I still haven’t received my order so I can’t write a review.”

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Posted 8 years ago

Gold Urban is rated 4.1 based on 74 reviews