“Order still hasn’t arrived. Order placed on 27th November. I’ve reached out to customer services and have yet to receive a response. Very disappointed.”
Hi Claire,
Many thanks for getting in touch, and for taking the time to provide us with this feedback.
Your order was processed & packed by our team on Saturday 30th November, and collected by Royal Mail on Monday 2nd December. It's presently on its way to you, and I would expect this to reach you in the next working day or two.
We've received the email you sent to our Customer Services team on Saturday, and will respond to this shortly. We look forward to resolving this for you very soon.
Best wishes,
Gordons Direct
“As always the packages arrived beautifully protected against the elements, the electric hot water bottles work beautifully were priced very competitively and delivered promptly with no postal charges”
“Great products found here! Cheap and cheerful! I was so pleased to see my morphe eyeshadow palettes arrived in perfect condition, I was a little worried. But it was a great experience for my first time.”
