“Product arrived promptly & safely despite the Christmas post. The product was carefully wrapped and arrived intact . . . unlike some deliveries I've had.”
“Ordered item very easily online. Didn't have to register. The item was shipped quickly even though I'd selected Standard delivery. It arrived in mint condition well packed. Highly recommend this pharmacy.”
“The customer service from this company is truly outstanding. I was sent an incorrect item as as the actual manufacturer had changed the item. Gordons Chemist replied and refunded me instantly - a really polite and caring email. I am truly impressed and will not hesitate to use them in future and to recommend them to family and friends.”
Hi Maura
Many thanks for taking the time to leave your review. We greatly appreciate this, and we're sorry to learn that your order hasn't reached you as yet.
Please contact our Customer Services team on: info@gordonsdirect.com, and provide us with your Order Number and full Delivery Address. We'll then be able to look into this for you.
Please accept our apologies for this delay.
“Wanted an item could not find available anywhere else. Easy to purchase on line. Came within a couple of days. Very efficient. Price of item reasonable.”
“Awful, delivery failed to arrive with in paid time frame. Contacted customer service and they basicly said tough luck wait till it comes... tried to blame the delay on black Friday and lied about my order date to keep the date with in the time frame...”
Hi Cage,
Many thanks for getting in touch. We're sorry to learn that your order is still taking longer than expected to reach you, and we apologise for any disappointment or inconvenience that might have been caused.
As advised over email please contact our Customer Services team on Thursday if you have not received it by then (which is within the 7 working days we advise) and we'll be able to offer you alternative solution for this delay.
Thanks again for your review.
“Service very good . Reason for not giving 5 stars is not receiving a email regarding order and delivery time expected.
Otherwise very impressed thank you.”
