“Ordered 5 products and Royal Mail delivered a soaking wet box, one of the products was open and caused it to leak onto all the other products and packaging. Had to spend time wiping all the containers.hence to say very little contents left in the toner, that contained salicylic acid. The box had not been sufficiently packed properly
Complained to chemist, and sent pics, who immediately placed the blame on Royal Mail. Offered a measel refund of toner £2.79 and posting.
Will not shop from the retailer in the future”
Many thanks for taking the time to leave this feedback, and for shopping with us. We greatly appreciate your custom.
We're deeply sorry to learn that you're not satisfied with your order, nor with the Customer Service that you've received from us. Please note that the refund we've processed for you is for the value of the item that was damaged in transit, and additionally for the P&P charge that you've paid.
Best wishes, and many thanks again for this feedback.
Gordons Direct
“My order was efficiently dealt with, the site was easily navigated & my order arrived well packed & within the time scale. Will be using this site again. Thank you.”
“They dispatch the ordered goods quickly and they keep you informed with a tracking number.The items they sell all seem to be at a competitive price so well done Gordons.”
“Having ordered the same products many times before I was shocked to find a 30% price increase and no discounted postage. A sign of the times I suppose but a big increase in one go.”
Many thanks for taking the time to provide us with this feedback. We're grateful for your custom, and greatly appreciate your comments.
The products you have ordered do change price regularly. At certain times these are available at a discounted price, and at other times there is no saving available on these.
Best wishes, and many thanks for your continued custom - we are grateful for this.
