“I was terminated for Operational Performance issues and after we've talked to multiple reinstatement agencies we were told that our case cannot be reinstated. When we talked to Got Suspended we were given "parameters" for reinstatement and after multiple months of going back and forth with Walmart our seller account was reinstated.”
“We unintentionally sold expired food because our supplier failed to check the expiration dates prior to shipping to Amazon FBA. This resulted in the suspension of my account. We also received a counterfeit claim from our account health. After several months of going back and forth Got Suspended was able to reinstate my account.”
“We're an agency from the SPN program within Amazon's platform and we've been getting screwed with all these suspensions. Many of our clients have been threatening on suing our company. We've been submitting appeals left and right and Amazon keeps denying without justifying their accusations with evidence. They keep sending the same template response.
We're so desperate on fixing our client's cases that we decided to hire multiple reinstatement agencies including Seller Basics, Mr Jeff Amz, Riverbend, & ecommerce Chris and pretty much every case handled by these agencies are all STILL Suspended.
So we decided to take another change to hire one more company that my friends referred us to and Got Suspended looked at all of our cases and gave us a free consultation and rationale to why my cases was ignored, denied, etc. We took a chance and thus far we were able to reinstate 6 accounts from the past several months. We're still dealing with cases but we're honestly fed up with these other agencies and will be migrating all of our cases to Got Suspended.
Jerome stated he will personally handing the counterfeit and unsuitable goods suspensions. For listing issues and for restricted product, and FBA reimbursement claims / suspension Maricris will be handling.
We're currently in court to defend ourselves but we did EVERYTHING in our power to show that we're doing our part. We don't care about losing money but making sure our clients are happy. I'm really close to killing myself with the kind of liabilities that Amazon has dumped to my clients and my agency.”
“After receiving a counterfeit claim from Amazon, I did everything I could and submitted whatever invoices I have, provided supplier details, and even did a video interview....only to be hit with a suspension under Amazon’s Unsuitable Goods Investigation Policy.
Despite procuring authentic products from authorized suppliers, Amazon’s decision seemed final. After months of going back and forth with no success, a colleague referred me to Jerome Basilio and Maricris Elic. From the first consultation, it became clear I had been approaching my case all wrong. My account was reinstated just a day ago, and now I can get my funds back.
When they said they are the best at what they do..now I understand why. Seasoned vets that approach cases as if it's a rubix cube. We will be doing a lot of business with this company.”
“I was suspended due to an Unsuitable Goods Investigation Policy after an interview with Amazon. The team at Got Suspended, specifically Jerome Basilio and Maricris Elic, gave multiple multiple consultation calls and didn't sugar coat anything. They have opened up my mind on the rationale for the suspension and helped me guided me throughout this entire process. After four very long months they were able to get my account reinstated. These two are the go to for anything related to suspensions and reinstatements.”
“I was suspended under the Unsuitable Goods Investigation Policy, which is often a death sentence for companies in the wholesale business. I reached out to multiple reinstatement agencies and even consulted with lawyers, but none could guarantee a successful reinstatement due to the potential fraud issues associated with my seller account.
I hired CJ from Amazon Seller Lawyer to handle my case, but his approach was extremely disappointing. He accrued significant expenses without delivering any tangible results.
A friend then referred me to Got Suspended, where I connected with Jerome Basilio and Maricris Elic. They took over my case and, after four long months, successfully reinstated my account. Got Suspended officially our company's go to for the hardest cases.”
“I was suspended due to IP complaints, but Got Suspended? successfully negotiated with the rights owners to have the complaint retracted. Initially, the rights owner was uncooperative and unwilling to communicate or consider a retraction. Thankfully, Got Suspended? represented my company professionally, not only engaging with the brand but also achieving the reinstatement of my seller account.”
“I was recently suspended for an inauthentic claim. We have been working closely with the team at Got Suspended on our case. They have provided incredible support, guiding us through the entire process. After 18 appeals on our behalf, they were finally able to reinstate our account yesterday.”
“I was suspended for a section 3 inauthentic suspension for supposedly counterfeit goods. Got suspended was able to diagnose the problem and after several months of going back and forth with seller performance they were able to reinstate my account.”
“We're managing over 800 seller accounts for our clients and have collaborated with several reinstatement agencies such as CJ from Amazon Seller Lawyer, Jeff Schick, Mr. Jeff AMZ, Amazon Seller Attorney, Riverbend Consulting, and ESQgo. Many of these companies have struggled to reinstate the account suspensions we are currently facing. These suspensions include Section 3 Seller Code of Conduct violations, Inauthentic Goods, Unsuitable Goods Investigation Policy breaches, IP Complaints, Velocity issues, and other cases. The only company that has consistently succeeded in helping our clients is Got Suspended? They truly know their stuff. Every consultation call with them has been incredibly informative, and we're even undergoing a company restructure based on Jerome Basilio's advice. Got Suspended? provides honest, straightforward assessments and methodically resolves suspensions or account health issues. The resolution time varies: some cases take a day, others a week, and some can last months. However, every case they deemed doable has been successfully reinstated. So far, Got Suspended? has reinstated over 112 cases for us. The other agencies we've worked with did not perform as well. If you want to work with the best, then Got Suspended? is the right choice for you.”
“We faced suspension for breaching Walmart's Marketplace Retailer Agreement, despite sourcing from legitimate wholesale suppliers. Our seller account was flagged for suspicious activity, resulting in its termination. Initially fearing the worst, after seven months of intensive efforts and numerous discussions with the Got Suspended team, they successfully reinstated our seller account”
“We've worked with multiple reinstatement agencies for our case and many are well known agencies... I would stress that I wasn't impressed and the results clearly showed. We were close to giving up on our career as an Amazon seller but we found Jerome Basilio and his team in Got Suspended. Maricris Elic has been dedicated to my account; we've been working with their company for four months and they were able to reinstate my account. We're currently paying all company debts and we're very happy with the results.”
“We had reached out to multiple reinstatement agencies and began to lose hope that our accounts would ever be reinstated. With over $618k in funds being withheld by Amazon, we were on the brink of bankruptcy. We were referred to Got Suspended for their ability to handlle exceptionally challenging cases like ours by our network. We were accused by Amazon of engaging in illegal activities, selling counterfeit or potentially stolen products.
Got Suspended was able to assist our company in compiling enough evidence & documentation for our appeal, Jerome Basilio and Maricris Elic was able to guide us through the interview process, and ultimately helped our account get reinstated.”
“I received an inauthentic suspension and had to do an interview with Amazon. My suspension is extremely nerve racking but Got Suspended was able to guide me through the interview, and gave me enough information to understand what Amazon is looking for, what to say, and prepare all my documentation. After my interview I was reinstated and was able to get back to selling again. Learned a ton from Jerome Basilio and Maricris Elic.”
“When I faced an item condition complaint suspension, Jerome Basilio stepped in and provided the support I desperately needed. His knowledge and guidance were spot-on, leading to a successful appeal and the reinstatement of my account. I highly recommend Jerome Basilio for his reliability and expertise.”
