“I've had nothing but positive experiences with the Goulet Pen Co. I've called and emailed with questions and they are always right on and helpful with their replies. I had issues with 2 Conklin nibs and Adrianne gave me a suggestion about how to fix the problem myself and said if it didn't work she'd send out 2 new nibs. Her fix worked much to my delight. Also so many good videos. Great company and always helpful.”
“Goulet Pens has terrible customer service. I've been subjected to it, firsthand. They do not stand behind the products they sell, and they do not care about their customers. The Goulet Pens shopping cart is not secure, and Goulet Pens does not care.”
“They're fine (great selection, good videos, but slow to ship and prices are kind of high compared to other retailers) until something goes wrong.
There are tons of positive reviews of Goulet Pens from people who have had uneventful orders. People seem to equate "customer service" to a free promotional sticker and a lollipop thrown in with their order. But if you look at reviews from people who've received defective merchandise, you'll see that Goulet Pens has a track record of not fixing things. I received a *clearly* defective pen. They denied it and then stopped communicating with me when I specifically requested a replacement or refund.
While my credit card company handled it and I received a credit through them with no problem, Goulet Pens should have stood by their product, apologized, and offered a replacement, credit, or refund. I'd have happily continued to buy from them. Instead, they lied, refused, and stopped further communication, which alienated me as a customer (here I am taking the time to write a negative review), *and* they still had to refund the money.
If you decide buy from them, be sure to protect yourself and use a credit card with good support for disputed charges.
Real customer service can be determined by how a company handles a problem. Goulet Pens fails miserably at this.”
“This company provides a wide range and fun services for fountain pen buyers. The education programs and blogs are entertaining and informative. I have purchased several items from the Goulet Pen Company. They were delivered quickly, well packaged (only a direct hit from a bowling ball may damage the package) and the products are always as promoted. This is a fun company to follow and do business with.”
“I came to know them from their YouTube channel. They have professional staff and they check for satisfaction. They have a Q&A section that usually gives an answer within 24-48 hours. Last, they have a nice versatile inventory.”
