“I was really looking forward to trying these products but when they arrived there were no labels on them at all! No instructions or ingredients! I have contacted customer service twice and after two weeks had no response! I also booked the free consultation and nobody called me! Very, very disappointed!”
“Unfortunately, I haven't received my products yet!
I suggest that if you want to have customers outside the Uk, namely Europe you should ship via Ireland.
The product ends up costing more 25€ due to Customs and I do not know when I will receive it.”
Hi Lia,
Thanks so much for your feedback.
Due to current shipping restrictions, we are unable to ship to Ireland at present. I apologise for the inconvenience this may cause. We review our shipping capabilities on a regular basis and is something we aim to instate as soon as possible.
I'm sorry for any delay to you receiving your order. We've worked hard to streamline out delivery process and thank you for your feedback. Please check your email inbox for a gesture of good will gift by way of apology.
“You are asking me to review a product I ordered must be 10 days ago now & I have still not received yet! Really disappointed as I ordered this to do 2 weeks before my holiday.”
Hi Kirstie,
I'm so sorry that your delivery took longer than expected. We will always get orders out as quickly as possible but with some of our best-selling products this can sometimes take longer.
We've worked hard to streamline out delivery process and thank you for your feedback. Please check your email inbox for a gesture of good will gift by way of apology.
Hi Sonia,
I'm so sorry that your delivery took longer than expected. We will always get orders out as quickly as possible but with some of our best-selling products this can sometimes take longer.
We've worked hard to streamline out delivery process and thank you for your feedback. Please check your email inbox for a gesture of good will gift by way of apology.
“I have to say I’m disappointed in this product. Other reviews say this tastes delicious- I would say it tastes artificial and definitely not of Sicilian lemon. It also contain Xylitol which is a great shame. I thought Gabriella was about natural health. It also gave me chronic wind!”
Hi there,
Thanks so much for your feedback. We take all feedback on board and it's a crucial part of our product development.
I'm sorry to hear you were unsatisfied with Feel Great Fibre. Xylitol is a completely natural ingredient derived from sustainable birch and beech wood. With regards to the flavour, this comes from natural lemon oil.
We aim to cater to as wide an audience as possible and we of course can't always get it right for everyone's taste.
Adding fibre to your diet can cause some temporary digestive changes but with continued use, this reduces as your gut microbiome becomes balanced and in better working order.
“I am still waiting for my 4:3 programme. When I emailed customer services they told me it was in the box with my order. Which it wasn’t! When I chased again the next person said you had a back-log & hoping to despatch soon?? I am still waiting”
Hi Sarah,
I'm sorry your programme took longer to arrive with you than expected. We will always get orders out as quickly as possible but with some of our best-selling products this can sometimes take longer.
We've worked hard to streamline out delivery process and thank you for your feedback. Please check your email inbox for a gesture of good will gift by way of apology.
Hi Carol,
I'm so sorry that your delivery took longer than expected. We will always get orders out as quickly as possible but with some of our best-selling products this can sometimes take longer.
We've worked hard to streamline out delivery process and thank you for your feedback. Please check your email inbox for a gesture of good will gift by way of apology.
