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Grass247.co.uk Reviews

1.9 Rating 28 Reviews
21 %
of reviewers recommend Grass247.co.uk

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Grass247.co.uk 1 star review on 5th May 2025
Unhappy Mcgee
Grass247.co.uk 5 star review on 4th April 2025
Johnny106
Grass247.co.uk 5 star review on 4th April 2025
Johnny106
Grass247.co.uk 5 star review on 4th April 2025
Johnny106
Grass247.co.uk 5 star review on 4th April 2025
Johnny106
Grass247.co.uk 5 star review on 4th April 2025
Johnny106
Grass247.co.uk 5 star review on 4th April 2025
Johnny106
4
Anonymous
Anonymous  // 01/01/2019
Got my grass within 2 days and was half the price of B&Q
Helpful Report
Posted 2 years ago
I purchased 36sq/m of artificial grass from this company less than 12 months ago at a cost of just under £600. The grass has been fitted and where I have french doors it has singed. I looked at the terms and conditions and nowhere does it mention that the grass could be at risk due to the reflection from the glass. Now £600 pound is a lot of money so when I called grass 247 they reject any blame even when I pointed out that we have had severe heat before and nothing happened to the grass. They were saying that I should have looked on Google which when purchasing a product you rely on there product description. They were extremely unhelpful and when I said that I will put it into the small claims court it did not bother them.PLEASE,PLEASE, choose another company who would care about customer satisfaction.
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Posted 2 years ago
poor quality and customer services a waste of time, couldnt return item
Helpful Report
Posted 2 years ago
Awful customer service when complained about my delivery. My grass weighed around 80kg, the delivery man couldn't lift it out of the van so told me to help him or he couldn't drop off my grass. I'm not strong and only 5ft and had a c-section a year a go so shouldn't really lift heavy items. He insisted I help. I helped and fell, hurting my back, and this was only to take it out of the van to the from of my house. I complained and was told someone should be there to help. I'm sure health and safety, you can't expect someone to carry heavy items. The phoned and complained the adviser dismissed my complaint. I then complained to the manager who made lots of excuses to avoid my complaint. They are happy to take your money but not deal with you after. Avoid this company!
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Posted 3 years ago
We have waited 3 weeks for delivery. All their fault: admin error, not enough in stock, etc. Still not arrived. No communication. Not able to use phone lines. Fuming!
Helpful Report
Posted 4 years ago
Avoid at all cost! We purchased the 3rd most expensive grass they offer. Thinking we invested in something great, what arrived is a product of shocking quality with a huge line right across the grass. We can only imagine what their cheaper grasses must look like! Requests to either refund our money or send a new role have been with the seller / manufacturer for a whole two weeks now with no solution in sight; we're continuously asked to wait for a decision. During a time where people really only get to enjoy their own garden as we're bound to our homes this is absolutely unacceptable! It shouldn't take two weeks to make a decision on something that quite clearly and visibly is a manufacturing fault.
Grass247.co.uk 1 star review on 21st March 2021 Grass247.co.uk 1 star review on 21st March 2021 Grass247.co.uk 1 star review on 21st March 2021
Helpful Report
Posted 4 years ago
Completely useless service and rude customer service. Only ordered because I was told I’d receive a specific delivery date due to the large order I was placing and delivery would be direct by this company, only to receive an email stating completely different and no delivered date. Called to resolve and the lady was rude, talked over me constantly shouting down the phone. No effort to resolve anything just kept repeating the same “can’t do anyhting etc etc” just disgusting, when I requested a refund I was then told it a story of how long it would take to refund the funds waiting for the courier etc etc, just nonsense, awful company,
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Posted 4 years ago
Easy to order product online. Grass looks grey. Discount codes found directly on website. Grass looks good. Pegs to install weren't great - as soon as hit will hammer green colour disappeared and metal visable
Helpful Report
Posted 5 years ago
Grass247.co.uk is rated 1.9 based on 28 reviews