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Grass247.co.uk Reviews

3.3 Rating 52 Reviews
56 %
of reviewers recommend Grass247.co.uk

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Grass247.co.uk 1 star review on 5th May 2025
Unhappy Mcgee
Grass247.co.uk 5 star review on 4th April 2025
Johnny106
Grass247.co.uk 5 star review on 4th April 2025
Johnny106
Grass247.co.uk 5 star review on 4th April 2025
Johnny106
Grass247.co.uk 5 star review on 4th April 2025
Johnny106
Grass247.co.uk 5 star review on 4th April 2025
Johnny106
Grass247.co.uk 5 star review on 4th April 2025
Johnny106
4
Anonymous
Anonymous  // 01/01/2019
Great service delivered swiftly
Helpful Report
Posted 5 days ago
Great range of grass’ to choose from. Easy ordering from the start through to delivery. Clear communication, and my new grass looks amazing!
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Posted 1 week ago
Made a mistake and ordered wrong lengths. We were able to cancel order at short notice. Great customer service.
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Posted 2 weeks ago
Very easy ordering process. Very pleased with the whole process ( order, delivery and quality). We rang customer services for fitting advice and they were brilliant.
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Posted 3 weeks ago
Purchase was straightforward. Website is easy to use. Delivery was fast & well within the timeframe specified. Delivery driver was ever so helpful and professional. Well pleased with the service
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Posted 3 weeks ago
Quick delivery and brilliant product
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Posted 1 month ago
This was one of the most frustrating customer service experiences I’ve had in a long time. I ordered a 4m x 5.2m roll of artificial grass. What arrived was only 3.5m long, making it completely unsuitable for the job. Mistakes happen. The real problem was everything that followed. We spent hours preparing the garden, levelling the ground, moving furniture and rolling out the grass before discovering that the product supplied was the wrong size. Despite this, there was not a single apology from the company. The collection of the incorrect roll then failed because the driver refused to take it due to it being wet from the rain. Apparently an outdoor product designed to sit outside for years cannot be collected if it has been exposed to British weather. We were then told to re-wrap the roll at our own expense and continue storing a huge, heavy roll of grass because of an error that was entirely theirs. To add to the frustration, we were promised a manager callback within 24 hours. No call came. When we chased it, we were told that was incorrect information and the actual callback time was up to two days. When a manager finally became involved, the response was essentially that they might be able to deliver a replacement at some point the following week when they could find a slot. No urgency, no ownership and no appreciation of the inconvenience caused. At every stage the company seemed far more concerned about packaging requirements, collection procedures and internal processes than fixing their own mistake and looking after the customer. By the end of the process I had completely lost confidence in their ability to resolve the issue and cancelled the order. If everything goes perfectly, you may have a different experience. If anything goes wrong, based on my experience, don’t expect a straightforward resolution.
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Posted 1 month ago
Absolutely love my grass. We had flags it was miserable and grey. The grass makes it look like a garden. It's lovely and soft under your feet came quick with brilliant tracking and the delivery guy helped carry it around the back.
Grass247.co.uk 5 star review on 2nd June 2026
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Posted 1 month ago
Delivery was good 👍 quality of grass is great looks just like the real thing 👌 used it to cover old decking looks fantastic easy to put down couldn't be happier 😀 😊.
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Posted 1 month ago
Absolutely love it. We put it on our decking and it's so thick and luxurious. Fantastic value for money
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Posted 1 month ago
Totally efficient, prompt delivery Grass in perfect Brought 15m x 4m , delivery driver was extremely helpful as well especially due to weight. Will use again
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Posted 2 months ago
Good all round great service
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Posted 2 months ago
Nice grass? Delived within timeframe given? Friendly helpful driver. The grass is real quality
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Posted 2 months ago
Easy to put down and great value for money
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Posted 6 months ago
This is the second time I have used Grass 247. Great product, service and price.
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Posted 7 months ago
Placed the order after talking to staff who were very helpful and informative, Well informed of when and how it would be delievered well packaged and item was as described when it arrived on the day very near the time. Easy to cut and put into place very happy.
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Posted 8 months ago
Just Love it, everything was so easy to order and we are so, so pleased how it looks
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Posted 8 months ago
Quick delivery and good quality item
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Posted 9 months ago
Very happy with new grass no more mowing delivery took longer than I expected.
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Posted 9 months ago
Great product, prompt and efficient delivery. Would recommend Grass247 to anyone.
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Posted 10 months ago
Grass247.co.uk is rated 3.3 based on 52 reviews