“Still waiting after nearly 4 weeks for a faulty/damaged item to be collected. A simple matter of Grattan raising and order with the supplier for the item to be collected, and they seem incapable of doing this. Numerous phone calls and endless conversations and still the faulty/damaged item is still in my house, but the charge for the item is still showing on my account. Absolutely dreadful company.”
“PLEASE BE AWARE. Hidden in their terms and conditions. All commission earned will be withdrawn and your eligibility to earn commission cancelled without notice if you have a nil balance for more than six months. £110.00 pounds earned taken without notice. Basically theft. Account now cleared and closed. NEVER AGAIN”
“Purchased goods April. Promised full refund in August as didn't receive any goods. Haven't received anything to date. They cant be contacted by phone and dont respond to emails or if they do it is to fob you off.
Shocking customer service and reviews in general.
Shameful company that shouldn't be in operation. Should be thoroughly investigated.”
“Total scam this company do not buy anything from them,they took my money but I have received no goods,numerous emails and phone calls,Scam,Scam ,Scam”
“I am so tired of trying to contact this company. I bought something as a gift months ago! Still they have not replied. I do not want the item I simply want my money back which I’ve stated repeatedly. This is scam if I have ever seen one. Bad review after bad review with the same problem. Money instantly taken but nothing delivered, ever.
Do not buy from here.”
“Almost a month since my order on the 17th March, delivery 7 days the website says. No shoes, no reply to my many emails, no refund. Just automated emails saying they will get back to me in 24 hrs then nothing a month later. I am so upset,
I am housebound because I have no immune system and can only buy online.”
“If I could give the organisation no stars I would. I have been waiting eight weeks on an order. I have had contact numerous times and the last call I was told I would get an update as soon as. Three weeks have past and I am yet to hear back. I have sent numerous emails and rang daily the past week. I have not heard anything. The service I have received is awful!! I would advise anyone thinking about ordering to not follow through. This company has taken my money eight weeks ago and I have no order, or confirmation.”
“Been with grattan for over thirty years .just cancelled my account. I was never made aware commission was payable only on full priced items . I queried this today and was told basically tough you should have known about it . I’m so upset after all these years , looks like loyalty counts for nothing these days .”
“Lost orders,cancelled orders and orders just flung where they feel Watch these crooks.Refused to move payment day in line with pay date and keep charging a £12 admin charge.Refused to replace order that was lost unless I paid £5 on catalouge.Still waiting for present two weeks after order and they just don’t care!!!”
“Problems returning an item. Faulty item promised calls which don’t happen letters that are not sent and incorrect information meaning I still am unable to return a faulty product costing £250 that has been used twice. Manufacturer has even given a reference to confirm a replacement item is required still no help, no returns label very angry.”
