“As may happen for many I was trying to track down some bottles of a beer I had come across, I contacted Mark via email and he was very helpful, locating the right product and offering me an excellent deal even though the beer in question was not part of the regular range. the communication was excellent and I srtongly recommend giveing the Great British Beer Co a try. The only problem is choosing from the selection.”
“Ordering was quick and efficient, the staff very helpful when needed.
Delivery was made with-in a few days, and we were told what day to ecpect the packages.
And most important of all the products was excellent and we will be ordering again from this web site.
Thank you Great British Beer Company.
W.& S.M. DYSON”
“A great shopping, experience, from ordering, to opening the first bottle of regionally produced real ale in a bottle. The tasting is continuing, with my friends and family. We are enjoying the various flavours of the ales, stouts and porter. A new order will be made very soon........................Marcus Greensmith.”
“There is a fabulous selection of fine British beers all in the one place. The service is timely and the staff extremely helpful when answering queries. I would strongly recommend this company.”
“Great service, very helpful staff and good quality beer delivered quickly. The driver even put the cases inside the house for me. All I have to do is enjoy, and I can do that!”
“I was impressed with the selection of ale and enjoyed my order very much. The delivery time was impressive and I didn't have to wait long for my ale to arrive.
I will definitely use again and would recommend them to anyone”
“Excellent beer from a range of independent breweries at very reasonable prices. A couple of minor drawbacks leave the mark short of the very top: firstly, it would be nice to see a few more choices; secondly, one has little or no idea of when the delivery will turn up. These are, however, minor quibbles and I would be more than happy to purchase again.”
“disappointed I didn't qualify for the discount offered that popped up when you asked me to register - which at that time I was only looking. I nearly didn't buy from you on that basis”
“As I'm married to a man who likes his beer and is a bit fussy about what he drinks, these people are a godsend. I like the fact that they are just down the road from is and so I can support local business too. They were excellent at keeping me up to date on the progress of my order too. The only thing that lets them down is their choice of courier... so far they have failed to deliver when I was at home (lights on, curtains open) and then not turned up on the rearranged date. Sadly still waiting for my order, but its not their fault!”
Thank you for your review Caroline. Hopefully you have now received your order. We have had a few problems with couriers this festive season which we will be reviewing with them in January. Your feedback is greatly appreciated and we will be used as part of the review process.
Kind regards
Mark
Hi Daniel. Thank you for your kind words. What would we need to do to get 5 stars from you? Is there a specific element of service that we could improve on, or other products we could offer?
Mark
“This would have been very good but they did not honour their own 10% off the order so I should have saved about £3.00 otherwise a reasonable selection & delivered within UK great for a 50th Present for someone who doesn't live around the corner.”
Hi Philip
I'm sorry you feel we didn't honour the 10% off your first order. There is a code you have to enter at the basket stage of your order INTRO10%. We can credit your account/card with the appropriate amount or you can use the code on another order.
“Order came with one broken bottle that had been removed prior to me recveing it and box was soaked and damaged and had been wrapped in cellophane prior to despatch items I received were ok”
Hi Amy
Thank you for your feedback it is really important to us.
I know we have spoken on the telephone already with regards to this and have credited you for the missing item and a little bit more by way of an apology.
You shouldn't have received the order at all, it really should have come back to us so we could resend an intact parcel. This is something we have taken up with our couriers.
We like to pride ourselves on our customer care and it looks like we have fallen short of your expectations. Would you be able to let us know what we could or should have done differently?
Kind regards
Mark
“Unable to contact the company by telephone is a real issue. Have emailed twice but not received a response. I ordered an e gift voucher yesterday afternoon, which I needed to put in a friend/colleagues card before he left work at lunchtime today. I would have expected this to be emailed straight away as soon as I paid for it. This could have been resolved in time if I was able to contact the company by telephone, as they clearly are not replying to emails promptly.”
