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Green Motion Reviews

2.8 Rating 1,266 Reviews
F
Happiness Grade
E

Refund - Difficult

36.00%
Industry Average
Booking included a free second driver which Green Motion charged anyway and wound not refund when queried.
posted 3 weeks ago - Jim
Nice car, easy to rent. But I’m still missing the refund of the deposit of 1505£ - I picked up the rental car on May 3rd.
posted 3 weeks ago - Johan Meethz
Car was ready to go ,the information given was good.return ok .am still waiting for refund of 50 pounds !!
posted 4 weeks ago - Anonymous
Extremely Disappointed – Still Waiting for Refund After Over a Month I’ve been waiting over a month to receive my £1,505 deposit back from Green Motion.
posted 1 month ago - Heidi Lorenz
Hi, car was ok. Returned without any scratch. But it is 3 weeks and Im still waiting for refund my deposit. I can't use my credit card now. I can't recommend this company
posted 1 month ago - Anonymous
My Ryanair flight was delayed and when I attempted to phone the number supplied a recorded message said the number was unattainable. I therefore could not inform the rental agents of my late arrival and they closed before I could get to their office. The next day I was told my booking was cancelled. I have since been unable to get aa refund from booking.com. Fix your landlines!!!
posted 1 month ago - Anonymous
Green Motion Edinburgh Airport tell me it takes 2 weeks to refund deposit after return of car. This has blocked use of my credit and I incur additional charges. Awful customer service................
posted 2 months ago - Anonymous
Edinburgh branch - Difficult to know where to begin. Surly and rude staff. Refused to take Amex or Mastercard debit. Ultimately refused to give me the car and are now not willing to refund me. Literally, the worse car rental experience in 40 years of renting cars.
posted 3 months ago - Anonymous
Don't rent here! Horrible service, lies about refund, and over charges for insurance. Also suck at showing up at the Lisbon Airport! They say the insurance I bought from my Discover Car contract was no good and then stiffed us with their over priced full coverage. Again, look elsewhere and save headaches and money.
posted 6 months ago - D miller
Terrible company, do not use!! Paid for weeks hire, flight was delayed and THEY canceled booking, no refund! Have went to Booking.com and will get my money back from them for breach of contract! TRIED TO CHARGE US 4X THE HIRE PRICE FOR NEW HIRE!! AVOID AVOID AVOID!! SCAM COMPANY!! BOOKING.COM DROP THEM, THEY ARE SHOCKING!!
posted 8 months ago - Anonymous