Grumpy But Gorgeous Reviews

Name: Grumpy But Gorgeous
Address: 67-68 Hatton Garden, London
Rating: 2.85

2.9 Rating 41 Reviews

46 %

of reviewers recommend Grumpy But Gorgeous

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2.9

Based on 41 reviews


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Phone:

02032392026

Email:

bookings@grumpybutgorgeous.com

Location:

67-68 Hatton Garden
London
EC1N8JY

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Anonymous

Anonymous // 01/01/2019

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“Had and still having a terrible, terrible experience with GBG regarding a party we had booked for my daughters 12th birthday party. We contacted GBG through their website to see if they could fulfil they party and they came back on e-mail to agree, stating that quick payment of a deposit would secure the date. We transferred the money via bank transfer straight into an account, got confirmation that it was received and waited for the party date. Our problems arose on the day of the party when we took a call from GBG 45 minutes or so before the party was due to start stating that host was delayed. Further calls between ourselves and GBG led to a number of different stories and ultimately a cancellation. It's now approaching 6 weeks since the party was cancelled and, despite an e-mail stating they would refund us our money, we still don't have a refund of deposit. I do have numerous e-mails referring to 'Management looking into it', however. I left my number for the Director (Kate Brown) to call me back but no luck. Unfortunately, now they have my number every time I try to call the office I get put to answer phone or simply 'red buttoned'. Interestingly, I had to contact the reviews website that I am writing on as the automated invite to leave a review was never sent to me. The reviews company stated that all clients should get an invite so cynically I can only assume that GBG don't send the invite I also took the action to call GBG as a new customer to ask about the bad reviews that I'd seen. They stated that they were fraudulent, posted a long time ago and also posted by competitors. When I stated that I was a customer with a complaint they changed their story. Looking online it appears that I am not on my own. As such I have subsequently reported GBG to trading standards and have been advised by a course of action to redeem my money. They also advised that anybody else with a complaint should contact them also as the more complaints the more awareness this will bring to the standards team. I would urge GBG to look at those cancelled parties and simply refund the money that you took. It appears GBG are very happy to thank those people that put nice reviews on, so clearly looking at the site, but unable to address failings in the business and all the let down customers. On a personal note to other parents; to have to deal with the despair and sadness of your daughter who was so thrilled at having an AWESOME party with her newly made friends at senior school, then have it cancelled at the last minute is heart breaking. UPDATE 27th FEBRUARY Despite very sweet words from Katie in response to this posting, along with a follow on e-mail and the exchange of bank details I still have no refund, despite being a week on and now 7 weeks from the original booking. So - the risk is simple. If you get a host then it sounds like you'll have a good time. If you don't then it's tough luck and you can kiss goodbye to your deposit. I'll keep you posted if I get any movement....”

Helpful Report

Posted 8 years ago

Hi Rachel, I am sorry to hear about your experience with my company. I have been informed that the girls on the phones did make every attempt on the day to get an alternative party host out to you, they were successful in doing this however we couldn't get them with you in the time frame you requested as they needed to travel from our base, they were told to turn around when they were around 25 minutes from you, you did then say you wanted them to turn back around and continue to your home which my staff advised the host to do however she ended up getting stuck in rush hopur traffic and her journey time went up significantly. I was informed that they couldn't get the party timings to work with you as it was getting quite late and this unfortunately lead to the cancellation fo your party which I apologise for. It is not often that this happens, it does seem as though the girls tried their absolute best for you however I do complete symphatise with you and I completely understand your frustration. I am sincerely sorry that the party day didn't go ahead as planned and I would like to resolve this matter with you personally. Please email me directly so that I can resolve this with you. katie@grumpybutgorgeous.com Kindest Regards, Katie

Posted 8 years ago

Grumpy But Gorgeous is rated 2.9 based on 41 reviews