“Great gear, but shipping and customer service need serious work
I love the product. The clothing fits well and the quality is solid, and that's why I keep coming back. For merchandise and quality, I'd give Grunt Style an A.
The problem is everything that happens between clicking "buy" and getting the package. Shipping has been awful. Orders almost never arrive when they say they will, and items are listed as "in stock" on the website until suddenly there's a shortage and it takes weeks to get anything. Customer service doesn't make it any better. They never proactively update you, and when you reach out to a rep, all you get is "there's a delay," with no timeline and no explanation. You just sit there waiting. For shipping and customer service, I'd give them an F.
It honestly doesn't feel like they care about their customers, and I'm not sure their mission statement lines up with how they're actually operating. That's frustrating, because they have a great product. I'm hopeful things will improve, but for now that averages out to a solid C overall. Come on, Grunt Style, do better.”
“I gave 2 stars cause my kid likes this brand. My order still has not shipped! Due to one item in preorder status, my entire order was held. (3 weeks and counting )I called and they said they could split the order and ship all but 1 shirt. Great do it. It's been another 3 days and it's still not shipped. When I asked when it would ship I was told she "doesn't know the warehouse schedule and can't say when the carrier will pick up the order". WHAT?? Your entire job is to ship out orders! Here is a thought .. Call and find out. Time to find a new brand.”
“Ridiculously long shipping times, ordered on the 11th here it is the 21st and it's still multiple days away. I paid extra for quicker shipping. a we don't care attitude, even after you pay for express shipping. Lack of customer service and professionalism. Great idea, poorly executed.”
