“We visited on Wednesday 10th August 2022. Never again. The amount of people that the theme park shows a total disregard for their customers. The queues for all rides were horrendous in 5 hours kids got on 7 rides. The numbers allowed in were obviously not controlled in any shape or form. 84.00 wasted.”
“Very disappointing day out. Took a 1 and 3 year old. Rides were either not working or took time to get them working. Shoddy paintwork, very rundown no music or lights to help add to a positive experience. Everything looked poorly maintained. Staff seemed friendly but didn’t know how to work at a theme park, didn’t have up to date information about train times, etc and it didn’t seem to matter to them that they didn’t know. I’m sorry to say it was just an awful experience all round. Felt so sorry for the children, they looked bored and disappointed.”
“We visited today at Warrington for a treat for the children.
Our first time and impressions were not good.
Very few toilets open and the ones that were smelt and very dirty.
All areas looked tired and needing paint.
Not a lot of enthusiasm from staff serving over priced doughnuts alike
We went on a small train ride expecting tour of gullivers World what we got was a 2 minute ride viewing scaffolding, containers and rubbish.
We went to the puppet show at 12pm, another disappointment. A show lasting about 1 minute with brief appearance and no story. Our children were very disappointed to say the least. They had seen many times at the seaside which bears no resemblance.
Your Web site does not bear any resemblance any.
Very dissapointing”
“No social distancing or masks worn while queuing for rides. Was unable to go on the popular rides as long queues with the lack of social distancing by people and staff put me at risk.”
“My wife and I have just returned from a stay at Gullivers World Hotel (Warrington) and 2 days in the theme park with our 2 grandchildren. This was our third visit so thought I would give an honest opinion which is not based on a child's view but more of a health and safety/staffing view.
Our Princess suite was lovely but the black mould all around the lower wall of the shower was not very nice.
We had a couple of drinks in the hotel lounge bar where the staff were extremely slow which resulted in a very long queue and further spoilt by workman (assume maintainence men) having there supper of Kentucky fried chicken with a lot of swear words thrown in, while staff, I assume manageress in white shirt took no notice.
Cafe's/Restaurants
I can only say I was shocked by the uncleanliness of the cafe's, restaurants and toilets in the theme park. We sat in the The Big G Diner and could not help but notice grime all along the counter, and tiles that looked like they had been wiped with a greasy cloth, as did all the tables.
On our last day we were in Alice of Wonderland and eat in the fish and chip bar/cafe. The floor was so greasy our shoes were sticking to it, and again the tables were not cleaned properly.
The toilets in the park.
Bowls were stained brown through lack of cleaning properly with bleach or similar.
I must tell you that I am not a frequent reviewer and do not like leaving reviews, except when I feel it is entirely necessary.
Hopefully these few things can be easily rectified through proper staff training and our next visit not be spoilt by them.”
