“No logic to seating plan for evening entertainment. Queued nearly the entire pantomime to get my family a drink from the bar and was seated at table 71 (the back) when i booked in September. Talking to people at the bar one chap booked a few weeks ago and is seated at the front. This is our 3rd or 4th overnight visit this year and will be our last. Very disappointed to say the least. I bring my twin granddaughter one of which has a disability and can't be unaided to go and interact without adult supervision. Shocking! Really not happy!”
“I attended Gulliver's Land Milton Keynes with my friends and family on Saturday, 4th March - 5th March (stay and play) for my autistic daughters birthday. I initially booked three Safari lodges on 25th January. After making my booking, I realised that not all lodges came with a cooking facility. I called up to confirm if there was a cooking facility in the Safari lodge and was told there isn't. I proceeded to request an upgrade for 1 of the lodges to the Lost World Cabin as I was told it has a cooking facility to accommodate my autistic daughter. This was requested via email after I came off the phone, inorder to have an audit trail and to avoid any miscommunication and misunderstanding.
Upon arriving at check-in, I was told that the Cabin had not been upgraded. The manager Darren Hoy was called as I was unhappy and needed some resolution. However he made things worse instead of being helpful. He informed myself and my guests that there was no other cabins available with cooking facilities and told us we can come back tomorrow instead! What sort of suggestion is that! How is it OK to inconvenience people in such manner! With No apology whatsoever! No compassion whatsoever! At this point I started to get angry as the suggestion made no sense, we was spoken to in a condensing manner with zero empathy.
I did my part as a Customer. I also made sure I had proof of the upgrade. Someone had messed up and not upgraded the Cabin as requested but yet we was made to feel as though no such thing was requested and we was at fault.
I became extremely emotional and was in tears. I informed him that my child had not eaten. I specifically requested an upgrade, an early check-in and a late check-out to accommodate my autistic child to ensure I stick to her routine and she's looked after accordingly. He then proceeded to say he will cancel the booking as there is nothing else he can do and I was being emotional. Which obviously made things worse! The manager Darren stood there and smirked at me being distressed. I asked him why he was smirking, and he replied, "It is part of customer service", it is part of customer service that you smile at peoples distress instead of apologising? Never heard or seen such in my life.
Seeing I was distressed and emotional, my sisters took me outside to get some air and breath. I had so many mixed emotions as I tried my best and did my part to ensure the accommodation was suitable for my little one.
I have never been treated in such a manner in my life and was shocked to experience such. I believe Darren Hoy discriminated against us, was unfair and unwilling to help due to our race. He found it funny.
The least the manager could have done was empathise, apologise for the mess made by his team and find a reasonable suggestion and some form of compensation as the error was no fault of mine but that of a staff, instead he showed zero care, zero compassion & zero empathy.
We came to a resolution after 30 minutes. My sister suggested using the oven in the restaurant kitchen to make my daughters lunch as she needed to eat, which the manager agreed to for just her lunch. We then had to look for an argos to purchase an air fryer and a food steamer, which i am against but was left with no choice.
Some staff at the theme park were very unprofessional and showed no care whatsoever
I 100% will not be returning to Gulliver's Land and will ensure all my family, friends and people on social media platforms are aware of the unfair treatment, which I partly have a recording of as 1 of my sisters took a recording of the incident. I will not be letting this go easily as it concerns my non-verbal autistic child. I am her voice and a voice of so many others who could potentially encounter someone like Darren and feel helpless.”
“We visited on Wednesday 10th August 2022. Never again. The amount of people that the theme park shows a total disregard for their customers. The queues for all rides were horrendous in 5 hours kids got on 7 rides. The numbers allowed in were obviously not controlled in any shape or form. 84.00 wasted.”
“Very disappointing day out. Took a 1 and 3 year old. Rides were either not working or took time to get them working. Shoddy paintwork, very rundown no music or lights to help add to a positive experience. Everything looked poorly maintained. Staff seemed friendly but didn’t know how to work at a theme park, didn’t have up to date information about train times, etc and it didn’t seem to matter to them that they didn’t know. I’m sorry to say it was just an awful experience all round. Felt so sorry for the children, they looked bored and disappointed.”
“We visited today at Warrington for a treat for the children.
Our first time and impressions were not good.
Very few toilets open and the ones that were smelt and very dirty.
All areas looked tired and needing paint.
Not a lot of enthusiasm from staff serving over priced doughnuts alike
We went on a small train ride expecting tour of gullivers World what we got was a 2 minute ride viewing scaffolding, containers and rubbish.
We went to the puppet show at 12pm, another disappointment. A show lasting about 1 minute with brief appearance and no story. Our children were very disappointed to say the least. They had seen many times at the seaside which bears no resemblance.
Your Web site does not bear any resemblance any.
Very dissapointing”
“No social distancing or masks worn while queuing for rides. Was unable to go on the popular rides as long queues with the lack of social distancing by people and staff put me at risk.”
“My wife and I have just returned from a stay at Gullivers World Hotel (Warrington) and 2 days in the theme park with our 2 grandchildren. This was our third visit so thought I would give an honest opinion which is not based on a child's view but more of a health and safety/staffing view.
Our Princess suite was lovely but the black mould all around the lower wall of the shower was not very nice.
We had a couple of drinks in the hotel lounge bar where the staff were extremely slow which resulted in a very long queue and further spoilt by workman (assume maintainence men) having there supper of Kentucky fried chicken with a lot of swear words thrown in, while staff, I assume manageress in white shirt took no notice.
Cafe's/Restaurants
I can only say I was shocked by the uncleanliness of the cafe's, restaurants and toilets in the theme park. We sat in the The Big G Diner and could not help but notice grime all along the counter, and tiles that looked like they had been wiped with a greasy cloth, as did all the tables.
On our last day we were in Alice of Wonderland and eat in the fish and chip bar/cafe. The floor was so greasy our shoes were sticking to it, and again the tables were not cleaned properly.
The toilets in the park.
Bowls were stained brown through lack of cleaning properly with bleach or similar.
I must tell you that I am not a frequent reviewer and do not like leaving reviews, except when I feel it is entirely necessary.
Hopefully these few things can be easily rectified through proper staff training and our next visit not be spoilt by them.”
