Gumtree Reviews

1.5 Rating 186 Reviews

13 %

of reviewers recommend Gumtree

Company Reviews

Questions

Metrics

1.5

Based on 186 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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How quickly does Gumtree resolve customer queries?

Helpful Report

(1 month ago)

Greater than 63% of reviewers feedback is Gumtree takes over a week to resolve customer queries.

Helpful Report

(1 month ago)

25.00%

Industry Average

“ Third rate customer service provided by this third rate company. They take your money from your bank account and then do not allow you to post your add. You have to constantly chase them up to refund your money. They do not respond to emails and the live chat service they offer is mostly off line. Stay away from this unprofessional company!!! ”

- Anonymous

“ Gumtree : protect contact numbers and run live chat customer service again. ”

- Anonymous

“ Absolutely awful service. Nothing on the app or website even works. Tried selling and had a issue which meant I coudlnt send messages and Gumtree was no help at all. AVOID ”

- Anonymous

Gumtree Reviews

Customer Service - Bad