GWlegal Reviews

Name: GWlegal
Address: 20 Chapel Street, Liverpool
Rating: 4.80

4.8 Rating 6,664 Reviews

96 %

of reviewers recommend GWlegal

Company Reviews

Questions

Metrics

4.8

Based on 6,664 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0345 373 3737

Email:

marketing@gw.legal

Location:

20 Chapel Street
Liverpool
L3 9GW

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GWlegal 5 star review on 22nd October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service. Prompt responses. Little disappointed was not sent instantly (I worked as a paralegal for many years, so know what is feasible)”

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Posted 5 years ago

“The staff I spoke to were very kind .I had issue I did not want to reopen and they managed to work round it ,very kind .”

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Posted 5 years ago

“I was slightly disappointed that I got no new money myself but the main reason to change was to get a better interest rate for my son . So that all went smoothly and much quicker than expected. Thank you”

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Posted 5 years ago

“Helpful, friendly and efficient. Thank you!”

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Posted 5 years ago

“Hi your representative John Lafferty a polite gentleman friendly , professional forward thinking Convident , A silliness to to get everything right and most of all made me feel at ease I would recommend him to my friends family and. Colleagues Thankvyou. John”

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Posted 5 years ago

“Very pleased with the service. Very quick and easy to deal with.”

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Posted 5 years ago

“Excellent customer service”

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Posted 5 years ago

“Very impressed Was kept informed every step of the way Very efficient, friendly and helpful”

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Posted 5 years ago

“Reasonably good service. A bit drawn out but finally completed on due date plus one.”

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Posted 5 years ago

“GW Legal took on our case and were very fast with communication, they set with everything in a professional and prompt way. Very happy overall”

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Posted 5 years ago

“After three months the original solicitor still hadn't completed my Equity release. GW legal arrived with papers to sign within one day and completed in two weeks. All very efficient and professional, I just wish I had employed them from the start”

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Posted 5 years ago

“Communication of what was happening - or not - and on what timescales was poor. The equity money transfer was due to occur of 7th April, 2021. I am writing this on 8th April. 2021 and I still have not received any money into my account. GW charge extra for a speedy transfer of money. What is your definition of speedy? I can transfer money from my account to another account in a different bank or pay a bill in minutes. Why do you charge for a slow and possibly faulty/nonexistent transfer. Where is my money? Am i liable to Aviva for the debt even if I do not receive it? Why can the recommendation of GW to friends in this questionnaire not be changed from Yes to No.”

Helpful Report

Posted 5 years ago

Hello Mr McKechnie, thank you for your feedback. We are very sorry to hear that our services did not meet your expectations. We would like to discuss your case with you in more detail. Please send us an email on discuss@gw.legal with your case reference number and contact details, and someone will be in touch with you as soon as possible. Kind regards, the GW team.

Posted 5 years ago

“Firstly we would like to thank you all for your assistance it really is a First class service, a special thank you to Fiona as all questions were answered straight away. Also a big thank you to Linda who came last week and was excellent.”

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Posted 5 years ago

“Helpful and supportive. Good contact both via email and phone. Would recommend.”

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Posted 5 years ago

“We have been very impressed with the service given to us by GWlegal. We have been kept in touch with the progress of our application throughout, which gave us confidence matters were proceeding satisfactorily. Every member of staff who contacted us were warm, friendly yet very professional and efficient. We had intended sending a letter of thanks to GWlegal for making the whole process so easy. Many, many thanks. Marion and Peter Small”

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Posted 5 years ago

“First class service from beginning to end. Would definitely recommend them.”

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Posted 5 years ago

“very good service”

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Posted 5 years ago

“Amazing customer care service and explaind inportant details so I could understand everything that was going on and thankyou.”

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Posted 5 years ago

“Very easy ,rapid and efficient service”

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Posted 5 years ago

“Excellent service. Very througher explained every step in a way could understand. Prompt answers to my questions.”

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Posted 5 years ago

GWlegal is rated 4.8 based on 6,664 reviews