GWlegal Reviews

Name: GWlegal
Address: 20 Chapel Street, Liverpool
Rating: 4.80

4.8 Rating 6,663 Reviews

96 %

of reviewers recommend GWlegal

Company Reviews

Questions

Metrics

4.8

Based on 6,663 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0345 373 3737

Email:

marketing@gw.legal

Location:

20 Chapel Street
Liverpool
L3 9GW

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GWlegal 5 star review on 22nd October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had to provide same documents several times, wrong redemption figures used which meant completion certificate was incorrect. Incorrect legal fees charged. Would never use or recommend this company again”

Helpful Report

Posted 5 years ago

Hi. Many thanks for your feedback. We are very sorry to hear that our services did not meet your expectations. We would really like to discuss your case with you in more detail. Please send us an email on discuss@gw.legal with your case reference number and contact details and someone will be in touch with you as soon as possible. Kind regards, the GW team.

Posted 5 years ago

“I have had the most stressful experience using your company. Considering I was paying for your services, you should have been doing the work, not expecting me to. I would not recommend you to anyone. Most of the time equity release would be elderly people who should have a smooth journey. God help them.”

Helpful Report

Posted 5 years ago

“Rubbish not returning calls”

Helpful Report

Posted 5 years ago

Hi. Many thanks for your feedback. We are very sorry to hear that our services did not meet your expectations. We’d really like to discuss your case with you in more detail. Please send us an email on discuss@gw.legal with your case reference number and contact details and someone will be in touch with you as soon as possible. Kind regards, the GW team.

Posted 5 years ago

“My Mother is 82 and hard of hearing. Her case handler when speaking to her on the phone was at times very patronising and at times very abrupt. Maybe certain case handlers would benefit from a customer service course.”

Helpful Report

Posted 5 years ago

Hi, Many thanks for your feedback. We are very sorry to hear that our services did not meet your expectations. We’d really like to discuss your case with you in more detail. Please send us an email on discuss@gw.legal with your case reference number and contact details and someone will be in touch with you as soon as possible. Kind regards, the GW team.

Posted 5 years ago

“I have been in process of buying a house and your Solicitors was recommended we were assigned to emma clark whom works for you. With in this process we were asked for documents regarding buying our house e.g bank statement, gift letter, how we were paying deposits and so on, we provided all these documents to emma to which we were told yes everything was fine, we would then get an email to say we never sent certain documents in which we did but then were lost so we sent them in again they were lost luckily for us we did photo copy these documents. Were were told then everything is sorted we should be able to exchange contract to then be told we could not use certain money, to which we replyed to emma that she said all was ok and we had told her on several occasions were the money had came from. Emma then told use we could not use this money at the last minute which was causing problems for us also the sellers and the people who they were buying there house off. We asked why at last minute that this mistake was made and all we got told was sorry you carnt use that money. We then received a letter to say we had a new Solicitor taking over, we then had to get more statements from the gifter that emma never asked for so it was more hold ups and at one point we were on the verge of losing the house due to all the mistake made by emma Clarke. So after months of going back and forth the new Solicitor Lynne asked for more documents and information and we did explain to her all this has been sent in but she said they went there and we needed to do it again, still in the meantime we were very stressed with all this as it had been going on for the last 5 months and still no further to completion. So now we have got completion on our new home with the help from lynne after 5 months of stress due to a member of your staff whom I think was very poor at here job. I would not recommend your company to anyone as I think it is very poor service. Alan Preston”

Helpful Report

Posted 5 years ago

Hi Mr Preston. Many thanks for your feedback. We are very sorry to hear that our services did not meet your expectations. We’d really like to discuss your case with you in more detail. Please send us an email on discuss@gw.legal with your case reference number and contact details and someone will be in touch with you as soon as possible. Kind regards, the GW team.

Posted 5 years ago

GWlegal is rated 4.8 based on 6,663 reviews