H Samuel Reviews

“ Wonderful experience. My wife and I visited the Canterbury shop last Friday to buy a watch for her birthday.We were served by Moira who gave us her full attention and we benefited from her knowledge with her showing us many watches within our price range. Needless to say, my wife chose a watch of her choice. Marvellous !! Thank you very much Moira.....we shall certainly be back. ”

“ Went in to the warrington store with my daughter to purchase a chain and we were very pleased with the service ,they were very helpfull and the price was within her budget. ”

“ I do appreciate that prices in the shops may vary, but he honoured the H S internet price immediately and really could not have do me a better job of instilling trust himself and in the company. ”

“ Ordered online. Got halfway through paying. Date of delivery changed. Payed an extra £4.95 to get it on original date. Hasn't arrived on time. What a con. ”

“ Ordered a jewellery box online next day delivery week later still haven’t received it , so close to Xmas I decided to cancel it to my disappointment, won’t be ordering online again for sure ”

“ Horrendous customer service (shenaz) dx and H.Samuel have lost my package I have not received this upon waiting for a response after weeks they are refusing to refund me I supplied cctv footage of the supposedly time the delivery was delivered clearly no driver I have sent several picture of my door way they claim it doesn’t match well how would the image match as it’s not my door way complete carnage of a company ”

“ I will need to check with them and get back to you you would need to visit the store then for a refund but I will raise this with IT to confirm. ”

“ H Samuel refused to give a refund until they received the item back ftom THEIR courier, even though H Samuel informed me that they had been enquiring with the courier to return the item, and that it was indeed still in storage. ”

“ I ordered a chain online to pickup in store so that I could return it if needed - lucky I did as the chain was tiny, looked nothing like the image or size stated, and I had to challenge a staff member to refund back on that Gift card after they said they dont do that. ”

“ Customer service at H Samuel’s in Merry Hill (West Midlands) was exceptional. The assistant, Kerry, was helpful, polite & very professional. 10/10 in my opinion. ”

“ I have visited last week H Samuel reading Sandra served me I m really happy with excellent customer service All staff are good, great staff and great service ”

“ H Samuel's in southend replaced a bracelet under warranty with no fuss or bother. Had one in stock for me to take away. Great service. ”