HAB Hearing Reviews

Name: HAB Hearing
Address: 22 Belton Road, Silsden, Keighley, United Kingdom
Rating: 4.91

4.9 Rating 7,789 Reviews

99 %

of reviewers recommend HAB Hearing

4.9

Based on 7,789 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About HAB Hearing:

Welcome to HAB, the best place on the internet to buy all your Rayovac, Duracell, Power One, Siemens and Zenipower hearing aid batteries (we only supply the best quality brands available straight from the factory) and all the Hearing Aid Accessories you could possibly need.

We ship two million hearing aid batteries a year to the UK and worldwide and are a major supplier of general hearing aid accessories and hearing aid related products. With that massive buying power we can source the best quality hearing aid batteries and hearing accessories at very favourable prices.

Visit Website

Phone:

01535 606350

Email:

help@hab.online

Location:

22 Belton Road,
Silsden,
Keighley
United Kingdom
BD20 0EE

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HAB Hearing 5 star review on 5th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful quality first one the rubber dome was missing half and then the second dome came off in my ear to the point I had to go to A&E to have it taken out which was the most painful experience as it was lodge right inside my ear”

Helpful Report

Posted 1 month ago

Hi Lyndsey, you ordered a pack of open small domes and a pack of power small domes also, I've never heard of a dome with half missing? Did you mean to order a pack of open and a pack of power domes? Is that what you have been wearing, two different types, one on each side? As for the dome coming off in the ear, if it is attached properly to the tube or wire it really should not detach in the ear, normally when that happens it's because you are using one manufacturers domes with another manufacturers tubes / wires that are not compatible. The tubes and domes (apart from ordering open and power domes on the same order which is a little unusual unless your hearing loss is very different from one ear to another) are compatible with the tubes you ordered. Ideally we would have preferred you to contact us directly for advice about this rather than posting a review so we can get to the bottom of this. Could you email us directly to discuss further with a bit more information? Regards, HAB Team

Posted 1 month ago

“Appalling service ! Purchased a pin removal implement (to facilitate replacement of the elbow arch on my hearing aid) on the 24th July, last, with free shipping & a promise of 48hr delivery via the Royal Mail. Item wasn't dispatched until the 27th of July ! Did not receive item until ther fifth of August - seven days (not including the weekend). It doesn't matter whether the purchase from you is large or small, if you make an undertaking for 48hr delivery, it is not an unreasonable expectation for (you) to keep your word. There's no point in you apologising - because that appears to be the default nowadays - everyone's got an excuse. It's symptomatic of the times we now live in - your 'word' isn't worth a damn. I certainly won't be using, or recommending your company again.”

Helpful Report

Posted 2 months ago

Hi Andrew, Paul here, the owner of HAB hearing. You're correct, the value of the order is irrelevant, the service level is important. So... you ordered your pin removal tool after 4pm on Friday 24/7, if you had bothered to look at our FAQ's you would see that any orders after 12 noon are dispatched the next available shipping day, which is Monday 27/7, the day we shipped andfthe first available shipping date. We ship Royal Mail Tracked 48 which has an 'aim' to deliver 2-3 days from shipping date which would mean an 'aim' of delivery on Wednesday / Thursday of that week, this is NOT a guraranteed service, Tracked 48 arrives within this schedule around 95% of the time and sometimes is delayed. So Royal Mail were late in delivering but you received your £2.50 removal tool late because of a delay within Royal Mail, but it still arrived. I am struggling to understand why you are so outraged by this to be honest, I don't have to make any excuses about this, we shipped as soon as we could, you received the item a little late through no fault of ours. I guess I will have to live with the burden of being an oathbreaker and an owner of such a shoddy organisation. Alternatively the huge and vast majority of our happy customers would probably disagree with how you feel about us and the service we provide. Have a great day, sorry we did not live up to your expectations and delight you the way all our other customers feel about us. Maybe you've had a bad day or something. Regards, Paul

Posted 2 months ago

“Wrong item received.”

Helpful Report

Posted 7 months ago

“Never received them!”

Helpful Report

Posted 1 year ago

Hi Mark, we would understand you are annoyed with Royal Mail if they have lost your package, not sure why you would not contact us directly to sort it out and also, why have you given us a 1 star review? We didn't instruct Royal Mail to lose your order. Please contact us directly to sort this and once sorted let us know so we can ask you for a review on your feedback. Regards, HAB Team

Posted 1 year ago

“Excellent service received batteries 2 days after ordering”

Helpful Report

Posted 1 year ago

“I didn't find the product helpful. All it seemed to do was hang to the skin and not absorb. I applied as directed.”

Helpful Report

Posted 1 year ago

“Wrong one posted . For Signia Stretta.”

Helpful Report

Posted 2 years ago

Hi Naju, actually you ordered S-Life tubes, which as per the listing are the wrong tubes for Signia Stretta, the description text for the listing is very clear. So the mistake is yours, not ours. Ideally if you were unsure what you were ordering you should have asked for our advice before ordering, we would have happily helped you. When you did order the wrong product, rather than give us a negative review for your mistake you should have simply messaged us for advice and how to organise an exchange. I suggest you contact us via our contact form and ask for our help. If you have placed the tube in your ear canal we will not be able accept back for credit due to hygiene considerations. Regards, Paul

Posted 2 years ago

“Oticon pin removal tool in the picture has an orange handle. The one I received was just a narrow pin which was not easy to work with and also the pin end bent when trying to pop open the battery part. Not very happy with this product.”

Helpful Report

Posted 2 years ago

“Paid but have not received the goods”

Helpful Report

Posted 2 years ago

Hi Clive, So sorry you haven't received your goods. I have sent you a second shipmnt out in the post today. I was wondering if you would consider changes your review after your goods have been received.

Posted 2 years ago

“Sent to incorrect address. Receipant contacted me via my invoice details containing email & phone number!”

Helpful Report

Posted 3 years ago

“Haven't recieved my order yet”

Helpful Report

Posted 4 years ago

Hi William, the reason you have not received your order yet (as per the communications we have already had with you) is that you supplied an incomplete address (the postcode and the city you live in is not sufficent for the package to get to you, we need the house number and street name also to be able to deliver your package). As per our last communication with you two days ago, we are still waiting for the order to be returned back to our office so that we can re-ship to you. We don't mind fixing your mistake even though it costs us extra postage and would expect you to understand and appreciate the situation. I am not sure what else we could do under the circumstances, and am completely baffled as to why you have given us a 1 star review stating the order has not reached you yet, you are in full receipt of the facts. Regards, Paul

Posted 4 years ago

“paid £59 to have the smallest piece of wax removed and would like a refund. have bought a q grip for £7.38 and will use that in future.”

Helpful Report

Posted 5 years ago

Hello Greta, sorry you feel that way. The fee is for professional time, up to a half hour time slot, and we can't charge a different amount based on how much wax is removed. How would we quantify that? Weigh the wax with some fine scales and charge a pro rata rate? If you have small ear canals it takes less wax to block your ears up. At the time I remember you stated you could hear much better (you seemed very pleased) and I also advised you to seek help from your GP about your very dry right ear as it was an ongoing issue. You were obviously very happy when you left the clinic and you have not been in touch since to let us know of anything you were dissatisfied with, so I am more than a little surprised by your review. If you feel you still have blocked ears by all means get in touch and we can arrange a second visit. In fact happy to have a chat regardless, just ring the office and ask for me. Regards, Paul

Posted 5 years ago

“they sent the wrong filters. Will not use this outfit again”

Helpful Report

Posted 5 years ago

Hi Charles, I'm a little puzzled. We ship out well over 100 orders a day, we are pretty accurate but the occasional mistake can happen. As perfect as we aim to be it is an aspiration as opposed to a reality for any supplier. You have not been in touch with us to let us know there is an issue. I can't see any communication from you apart from the original order and the feedback given? If you had got in touch we could have worked out whether we had sent the wrong item or you had ordered incorrectly. Regardless we would have made sure you ended up with the correct item. If you still have the items just email us direct at help@hab.online so we can work out what we need to do to fix this, although by the feedback you have given you may have already thrown away the items without giving us an opportunity to resolve? Regards, Paul

Posted 5 years ago

“What a racket. Only one in packet and last time their was at least three”

Helpful Report

Posted 6 years ago

Hi, I have no idea what you mean by this one star review, I think you may have left the review for something else by mistake? You ordered 1 tube and that is what we sent. You have ordered in the past one tube from us exactly the same and not had a problem with the item you ordered? If you want to amend the feedback to something more appropriate we are happy to send you an amendment link. Regards, Paul

Posted 6 years ago

“ordered on 1st week of march still have not received part for hearing aid”

Helpful Report

Posted 6 years ago

Hi Thomas, you ordered on 10/3 at 21.52pm, we shipped on 11/3. We are in the middle of a worldwide coronavirus pandemic and the post is all messed up. We consider a shipment lost after 30 days and at that point are happy to refund or re-ship. You told us at 14.43pm on 29/3 that your order has not arrived. You did not wait for a response from us and then at 15.13pm we received a 1 star review from you. If you had let us know you had a problem we would have addressed it. Please let us know if your item has not arrived by 9/3 and we will sort this, in the meantime please be patient, especially in these unusual times! It would not surprise me if you order does not arrive soon. Once we have resolved you may want to revise your feedback, which under the circumstances seems a little harsh? Regards, Paul

Posted 6 years ago

“Didnt get package yet from 2 weeks ago.”

Helpful Report

Posted 6 years ago

“Very long delivery, the parcel is blocked but it does not want to do anything before 4 weeks. He always sends me the same messages and does not want to make a claim. A tip if you have an urgent need look elsewhere. Update 08/05/2019 : Since HAB refused to make a complaint to the English Post, the parcel was returned to the sender. I will not be delivered.”

Helpful Report

Posted 7 years ago

Christian, I tried to tell you several different ways that shipping time is typically 1.5-2 weeks for orders shipped from UK to France and it is 2 weeks since you ordered. We are happy to either refund or re-ship after 30 days because some shipments get delayed. Delays in transit are outside our influence, but you insisted that the order was nonetheless missing. I am perplexed as to why you insisted the order must be lost at 2 weeks? We state delivery times and our policy for orders lost in transit on our website, we don't hide anything and we look after our customers. Most customers find our service more than acceptable. All I can say is we have had a very bizarre exchange of emails with you today and now you have given us a 1 star review? 98.77% of our customers are so pleased with our service that they have given 4 and 5 star reviews, mostly actually 5 stars. As I said in my many responses to you today, if your order does not arrive within 30 days we WILL refund or re-ship as per your preference. I will not be surprised if your order turns up before that point. It often does! Regards, Paul

Posted 7 years ago

“I found this much more difficult than the old website.”

Helpful Report

Posted 7 years ago

Hi Jenny, ouch!! We haven't changed the format at all since your last order a year ago, I'm a little puzzled as to why you had difficulties this time around when you didn't last time. We are on hand if you find any aspect of purchase difficult also. We would normally expect an email asking for a hand but I can't see anything in the email trail indicating you had any issues. However..... if you think we deserve a 1 star negative review we can't do too much about that! Regards, Paul

Posted 7 years ago

“To date, I have not received tge goods ordered.”

Helpful Report

Posted 7 years ago

Hello Eleanor, I can see the original order dated 10/12, even with the Christmas post we would have expected you to have received the items ordered. However, what i can't find is any communication from you from when you placed the order until now. If you don't tell us there is a problem we don't know if there is anything to fix. I've just done a quick track and trace on your order and it appears Royal Mail have yet to deliver, looks like its lost in transit, a casualty of the Christmas post. Not sure why you would give us a 1 star review though without giving us a chance to fix. We'll be in touch soon. Once sorted you might want to reconsider the review you gave us? Regards, Paul

Posted 7 years ago

“It has not yet arrived ! Where is it ?”

Helpful Report

Posted 7 years ago

Hi Arthur, you ordered the wrong product, we pointed that out to you, you said we were wonderful and provided a wonderful service. You stated it was all your mistake. Then we refunded most of your money and sent you out the correct item, which is different from the item you have reviewed. We shipped the correct item on 25/10 and it was delivered at 10.07am am on 26/10. We have tracking details. We are really puzzled when we have supplied what you ordered, corrected your mistake and refunded the difference, absorbed the cost of the additional postage without question, and delivered the actual product you should have ordered. Not sure why you would then give us a 1 star review for the product you ordered incorrectly in the first place. Would you like us to email you the tracking number? Regards, Paul

Posted 7 years ago

HAB Hearing is rated 4.9 based on 7,789 reviews