Halfords Autocentres Reviews

Name: Halfords Autocentres
Rating: 1.86

1.9 Rating 836 Reviews

21 %

of reviewers recommend Halfords Autocentres

Company Reviews

Questions

Metrics

1.9

Based on 836 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

0800 037 0800

Location:

Halfords Autocentres Ltd. 7/9 Richmond Road, Olton Wharf Olton,
Solihull

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Halfords Autocentres 1 star review on 23rd April 2025

Ardrie Kleyn

Halfords Autocentres 1 star review on 26th July 2024

Andrew

Halfords Autocentres 1 star review on 29th June 2024

Mrs Helen Dehkordy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had my tracking and alignment done 2 weeks ago traveling done the m25/m4 today heard a loud knocking sound . Called green flag out only to find out that when you put the front wheel back on you didn’t tighten the wheel nuts up properly. Was going to have more work done from you ( replace front spring major service) now you have lost a customer plus bad reviews on social media. Could have caused a major accident or worst. Very shocking work !”

Halfords Autocentres 1 star review on 30th May 2021

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Posted 4 years ago

“I booked my car in for new tyres for Friday 28th May at Sutton Halfords Autocentre. I had previously checked with Halfords helpline that the tyres I purchased would fit my vehicle (I have a transcript of the conversation). No mention was made that these tyres would be illegal if fitted to my car. When I arrived at the garage I was told that the tyres are commercial and would be illegal if fitted to my car. The person at the garage said he would attempt to book my tyres and fitting at Croydon Halfords. I've just received a phone call from Halfords to say that they cannot fit my tyres until Tuesday at the earliest. This has really badly let me down. We were hoping to travel to visit relatives this weekend but cannot do this now. I wish I spent time making arrangements at a reliable tyres centre. Instead my time has been wasted at Halfords. I'm really appalled.”

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Posted 4 years ago

“Con artists claimed a car needed a new tyre when there was not even a puncture, Stafford branch you have been rumbled, Trading Standards visit on the way.”

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Posted 4 years ago

“Had given in my Work van Vw transport in for a Mot at the Luton branch today, Dealt with Dominic on the phone and in person must say the best customer service I have had in a long time ,well spoken well mannered and well informed with everything 5 stars ⭐️ thanks Dominic give this man a pay rise he deserves it”

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Posted 4 years ago

“Avoid Halfords Chester like the plague! Took them 10 days to fix my car (and it still isn't right). Fobbed me off every two days when I rang to see what was happening with the repair. Ended up having to go in to see what the delay was and they hadn't even bothered to order the part! Diabolical service and dishonest too (they had previously charged me for unnecessary work because, I believe, they guessed what the problem was instead of looking at it). Dreadful.”

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Posted 4 years ago

“Halfords Autocentres unique Price Promise.They state that If you prove that can find a cheaper price for the same products and services either on-line or in store in your local area, they promise they will match the price. Don't waste your time its not true they don't price match.”

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Posted 4 years ago

“Travelling through Lymington my tyre pressure warning light came on. I tend to panic at dashboard lights! Google showed me there was a Halfords fairly near so I drove there and a very nice gentleman immediately checked and reset all the tyre pressures for me. A little thing I know but it meant I could continue my journey stress free.”

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Posted 4 years ago

“I called into the centre in Montrose to get advice about a battery I had bought online from Euro Car Parts but which i couldn't get to fit in my car. It turned out to be the wrong battery. The Halfords manager ordered the correct replacement and fitted it himself first thing the following day....and it was the same price as the "discounted" one from Euro which I returned and got my money back. The service at the Montrose centre was first class - professional, knowledgeable and friendly. I would highly recommend them.”

Helpful Report

Posted 4 years ago

“Halford is a con artist, I took my car there to first originally replace a puntured tyre, as soon as I left 1/2 mile, my dashboard indicated a drop in tyre pressure, being in a rush to collect kids from school, I decided to go to the petrol station to fill the pressure after I picked my kids, giving Halford benefit of the doubt that maybe the tyre was faulty. Days later, the dashboard lit up indicating low pressure again, took it back to Halford and they said there's a screw in the middle of the new tyre and I had to pay £25 to repair. So I paid up. Then I drove 1/2 mile out the garage, my dashboard indicated low pressure again. Took it back, they said there was another screw and this time I must pay to replace it and then I noticed screws on there floor garage. They have not taken care whilst changing or repairing my tyre when it was their fault they put screws in my car tyre. They are so wrong, it's unbelievable. Seeing me as a vulnerable young women. They said they will not refund.”

Halfords Autocentres 1 star review on 25th April 2021

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Posted 4 years ago

“Havant auto centre went above and beyond for me. Had an issue with my car whilst visiting from Norfolk. Jason went above and beyond for me, kept my car for 2 1/2 hrs to address what I thought was a possible problem with a leaking coolant pipe, there ended up being no present leak, but a historic residue from a previous one. He very kindly refilled my coolant and after diagnosing no problem did not even charge me for the time or coolant. Spot on service and advice given. Would 100% recommend this auto centre that was recommended by my local family who use frequently for their own car! Thank you so much, I made the journey home safely and took his advice on my return to Norfolk, a very happy customer 😊”

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Posted 4 years ago

“I had to leave my Skoda Yeti overnight with its two defunct tyres in Blairgowrie, Perthshire. I spoke to Darren, Centre Manager, at 8am to let him know. He could not have been more helpful with an excellent phone manner. He phoned me at 11:30 same day to say my car was ready for collection. I heartily recommend Halfords Blairgowrie. Thanks for helping me.”

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Posted 4 years ago

“Excellent service, felt like I was the only customer, given 4 Price's for tyre's, Darren on the desk explained pro's and con's of each tyre and price. Very happy, would recommend 5*.”

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Posted 4 years ago

“Front brake caliper supplied and fitted on my Ford Focus charged 285 pounds , autocentre Ayr , will not be back.”

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Posted 4 years ago

“Very friendly,helpful & effecient callum”

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Posted 4 years ago

“The worst Auto Centre. I booked my slot to change two tyres at 10 am, at 12 pm I went to check if my car is ready and of course nobody touched it, a lady from reception left the reception and she took her car and drive away for some shopping. Guy responsible for tyre changing was outside chatting with his friends for more than half an hour, nobody in the centre, no car inside waiting for repair, no more cars waiting for tyre changing, just staff chatting outside with friends, Guy who is responsible to open Autocentre was washing his fORD fOCUS, and my car waiting when a staff member will finish his chatting or another to finish washing his Ford focus, and start to change my tyres. Halfords why do you have a slot reservation, when in your garage nobody cares what time tyres will be changed. Two Tyres, car in the centre at 10 am in the morning, I called to Autocentre 1:30 pm to ask what the time I can pick up my car and the rude guy told me my car still waiting in the queue. I explained I booked my slot for 10 am in the morning and I was on time, and what ??? The rude guy explained to me that is really no matter what the time I came to the auto centre, for what the time my slot was booked. When is going to be ready will be ready and they will give me a call, he said you can book a slot on what the time you want but we will change your tyres when will be his turn. I wasted half of my Sunday just to wait for my tyres will be changed. Finally, after 4,5 h waiting to change 2 tyres, a lady called to me that car is ready to pick up, WOW two Tyres 4,5 h !!! amazing Halfords !! congratulation !!! You don't think when somebody books a slot at 10 am in the morning maybe he needs to have a car ready before noon ??? Or maybe this auto centre should have a manager who will control staff and their daily responsibilities ??”

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Posted 4 years ago

“This was my first experience with Halfords. I took my car for an appointment to fit 2 new tyres. Appointment was for 13.30. Car being taken and put on the ramp, but 30 minutes later i receive a call from member of staff saying my tyres is not arrived yet and i need to wait indefinite time. It takes 4 hours for job to be done. Why need to book appointment and pay in advance for service which can not be done in time, why Halfords can not communicate with costumers about any delays before customer come and leave car with them? Disappointed! Job itself done well.”

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Posted 4 years ago

“Excellent customer service. Excellent Manager (Andy). Used Andy for over 20 years. When Andy was transferred to another branch, I found him again. When he moved back to Erdington, I used him again. Very trust worthy and helpful, so are his staff. I will always use Halfords Autocentres for my car repairs.”

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Posted 4 years ago

“A few weeks ago I left a review for Halfords Ruislip after an MOT test. The service was very good BUT, Last Saturday I took my car back for a n appointment to have two new tyres fitted. The appointment was for 10.30 and I was instructed to bring it earlier than the appointment time. I delivered my car at 10.15 and was told that it could be up to an hour and a half as there were 4 in front of me. I wandered around the supermarkets for a while and returned at 11.45 only to be told that they had just got it up on the ramps. I then had to wait until 12.15 for my car. Why did I have to book it in when they clearly are so overwhelmed with work. I could have gone to Costco and had them fitted immediately. Absolutely appalled. Also, the day after my MOT they asked me to do a review and as it was a good service I recommended them. However as the tyres fitting service was so poor they have failed to send me a review request???”

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Posted 5 years ago

“Halfords autocentre in halesowen was absolutely brilliant.bobby-john the guys who looked after me and my car was 10 out of 10 for everything..already reccomended for a top service”

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Posted 5 years ago

“After querying a 'review' posted a month ago (Positive: Professionalism), which is positively flawless concerning this auto center at Southfields, Merton Road. This has since been removed from the site, once I brought this to their customer service attention. I was INFORMED (by member of management, not Ian) this particular post has been intentionally placed in order to meet targets, in turn all employee's will receive their bonus! (£3k) Basically, this glowing review is 'fake', therefore very misleading to unaware customers. Moreover, this is only one instance which I am aware of where this practice (fake reviews) has occurred. Needless to say, this review could be ONLY one of many fake reviews posted by Halfords SOUTHFIELDS employee's. Rather concerning this could be common practice, in order to fool people to bring their cars here and waste their hard earned cash. All for the sake of staff receiving a bonus and leaving unknowing customers out of pocket. Finally, this FAKE review which I write about has been written by an extremely dishonest employee by the name of 'Gary Almond', who reports to be a manager at Southfields. Need I say anymore? Please take your business elsewhere and do not allow yourself to be ripped off!”

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Posted 5 years ago

Halfords Autocentres is rated 1.9 based on 836 reviews