Halfords Autocentres Reviews

"Cowboys. Never again will I ever use halfords llanelli autocare. Booked a car for service. Had a phone call to say car needed other work doing , I had a stupid prices quoted to me for the additional work. Then I read the comments on the invoice regarding the service. Seatbelt couldn't be tested due a bag of rubbish. He couldn't move a small bag over to seat beside him. So now I now the service wasn't carried out fully. Thanks."

"Cowboys. Never again will I ever use halfords llanelli autocare. Booked a car for service. Had a phone call to say car needed other work doing , I had a stupid prices quoted to me for the additional work. Then I read the comments on the invoice regarding the service. Seatbelt couldn't be tested due a bag of rubbish. He couldn't move a small bag over to seat beside him. So now I now the service wasn't carried out fully. Thanks."

"New motoring club member. Paid for the year. Then booked and paid for a full service. Scheduled work\/ life\/ kids school around the booking and the potential of leaving the car there for a full day. All good so far. \r\n\r\nHigh Wycombe Branch - cancelled one hour before scheduled booking. No legitimate reason just fluff and bad diary management. \r\n\r\nThe hilarious thing - upon signing up for Halfords, paying and then booking a service did I then decide to look for reviews - my fault. I should have performed my Due Diligence before signing up However the Halfords is a known nationwide brand so didn\u2019t occur to me to do this - again my fault. \r\n\r\nThe reviews on here and across the board are awful, people being overcharged, scammed, mid-sold and mid-led, awful customer service, cancelled on last minute - the bad reviews and reasons are endless. \r\n\r\nI had a very uneasy feeling and regretting signing up and booking and felt stupid for signing up without doing my DD. \r\n\r\nDay of the service and what do you know - cancelled by them an hour before. \r\n\r\nShould I get my refund this is probably the best outcome as I am. It confident that the service would be performed correctly, professionally or with my best interest in mind."

"My wife had a car service and MOT booked at the Bury St Edmunds Autocentre. Pre-paid online and booked weeks in advance. The booking said arrive by 9:30. She arrived at 8:55. Told by the man in the office that she was late and to go away. My wife produced the booking paperwork, which clearly said by 9:30 and he said he didn't give a s*** what the paperwork said and told her to leave. He made a point of shouting so the mechanics could hear. Their laughter suggested that the whole thing was expected. How have Halfords allowed a sexist bully to run their autocentre? Halfords are investigating but made no offer of a new service or MOT booking. Halfords you are a disgrace :("

"St Andrews - Great customer service saves the camping trip. My car rattling at campsite, pull tailpipe and exhaust separated in middle due to rusted clamps. Couldn't drive car to garage. Halfords provided two clamps and kindly lend me a spanner so I could get back to camp site and self help.\r\n\r\nCustomer service above and beyond showing the company name in a great light and ensuring I will use Halfords again and recommend them."

"I Only took my car for an MOT and ended up with broken car key which will cost me \u00a3300 \u2013 DO NOT USE HALFORDS AUTOCENTRE WALSALL\r\n\r\nI took my car for an MOT to Halfords Walsall and they ended up breaking my car key! They said it was already broken but that is impossible as how did I drive the car there in the first place? They just left the key blade broken in the ignition and I have to pry it out myself. They even suggested to use the broken key as it is. Do they not know about safety?! Had to call a relative to drop off a spare key so I could actually drive home. All they were bothered about was chasing me for payment of the MOT and the not the car key they had clearly broken. When I asked them what had happened to the key they said it was already broken and the MOT tester (I believe his name is O. Nawaz) and the other three of them who work them surrounded me telling me it was already broken, trying to attempt to intimidate me and are making out I am I liar! Basically saying it is my word against their word!\u00a0 Now I am having to pay over \u00a3300 to get a new car key made! Absolutely disgusted and poor and shocking customer service \u2013 the staff there don\u2019t even seem to care and even want to help resolve the issue. All they cared about was getting the money for the MOT and getting me off their premises as soon as they could as they needed the parking space for someone else. I will never use another Halfords store again\u2026"

"Took my car in today for a free break check, after an hours wait for an estimated 30 mins wait I finally got my car back, only to be told all the break pipes were corroded, i thought ok i'll get those replaced then, they quoted me \u00a3900! to get them replaced, only to find out they charge \u00a389 per hour for labour which is where over half the cost would have occured!\n\nNot impressed with your outlandish costs considering most over garages charge a whole lot less and and could do the same job for a lot lot less.\n\nnever going back again!"