Halfords Reviews

“ I have emailed every day for refund and used the chat box to be told someone will get in touch today for 16 days now . ”

“ Ordered a car battery and fitting £230 from Halfords,cancelled the order the same day,still not received the refund with my bank,16 days on. ”

“ Then they said they would take 7 working days to 'consider my request for a refund or address amendment '!! I now await a call from them at some point in the next 2 weeks to be advised of their 'decision'. ”

“ Checked in with Halfords customer service and no such battery ordered or available so offered a refund despite taking yet more time off work and left to own devices or offered if I could tow car to Halfords may help. ”

“ Absolutely terrible. Ordered items online for in store pick up. Turned out the items were out of stock in store, given the run around on getting a refund. The chap in store was friendly and doing his best, but the system let things down. Contacted customer services, promised a response, no reply. Twice. Save yourself time, money, and reduce your stress levels by shopping anywhere else. ”

“ I called back, someone said he would tell the fiance team to approve the refund and they would call me. ”

“ Instead of refunding the overcharged amount, he asked me to pay again for the same items. ”

“ I had also asked for the cables that were changed because I had bought them two weeks ago at Kia, so I was going to ask for a refund there because the cables were original and new. ”

“ One upset little boy and one furiously frustrated Mum! Halfords have essentially stolen my money and have told me they don’t have the power to refund me on the phone - then how else do I get it?!! I have received no refund, no item, and no contact. ”

“ Despite that, Halfords refused a refund and told me to pay for a new chain and labour. ”