We truly appreciate your support and are delighted to know that you found our ordering process to be very easy. It's wonderful to hear that you are considering getting something else from us in the future. We're here to help whenever you're ready so please don't hesitate to get in touch if we can advise at all further - Team HoH x
Thank you so much, Helen, for your amazing review. We are truly grateful for your support and feedback. We are thrilled to learn that your experience with us was very smooth and problem-free. We strive to ensure that our customers have a seamless and delightful journey with us - Team HoH x
We truly value your feedback and are thrilled to hear that you had such a positive experience with us. We pride ourselves on providing very helpful and efficient customer service, and we are delighted that we were able to assist you - Team HoH x
“It is a lovely piece of jewellery,however I am
A bit disappointed that the writing is on such a slant,I thought would have been straighter,I have had the same item in the past but this was a replacement as the writing on the previous one faded completely .Its a perfect match to my husbands writing but feel
It could have been positioned better .Also I measured my wrist and thought I had ordered the correct size ,however this isn’t a particularly snug fit ,it’s rather loose but I can live with that I guess as I may have measured incorrectly .”
Thank you for sharing your feedback with us, and we sincerely apologise for any disappointment you’ve experienced with your recent order. We can see that your new piece differs slightly from your original, which is why the design and engraving pattern may appear different. We’re sorry if this wasn’t clear at the time of ordering, and we regret any confusion this may have caused.
We’re also sorry to hear that the bracelet doesn’t fit as perfectly as you hoped. We couldn't find any previous correspondence regarding the sizing, but if you’d like to discuss this further, please don’t hesitate to get in touch. We’d be happy to assist in any way we can.
Kind Regards, Team HoH x
“Excellent. My bracelet with personalised charm broke. I contacted hand on heart who agreed to make a new bracelet. I sent my charm recorded delivery for it to be fitted back on. Great community throughout and so happy to have a bracelet on my wrist again!”
Thank you for your wonderful feedback! We’re so glad to hear that we could assist with your bracelet and that you’re happy to have it back on your wrist. It’s important to us that your experience was smooth and positive throughout, and we’re delighted that everything was resolved to your satisfaction.
Team HoH x
“It was easy to navigate the website and make a choice. Once I’d ordered I was kept updated with the process of my order. It was really easy to send off the precious ashes and I feel like they were handled with care and respect considering the packaging that was sent to supply the ashes in. The necklace took a while to be created after sending the ashes but it was well worth the wait. The packaging is beautiful and I loved that it was supplied with a certificate confirming that the necklace is made with my loved one’s ashes. The little details make all the difference at a sad time. Can’t recommend the company enough.”
Thank you so much for your heartfelt feedback. We’re delighted to hear that you found our website easy to use and appreciated the care and respect with which your loved ones ashes were handled. It’s wonderful to know that the details, including the packaging and certificate, made a difference during such a significant time.
We’re truly grateful for your recommendation and are honoured to have been part of creating something so meaningful for you.
Team HoH x
“In my order, I tried to put the hand and foot prints where the big toe and thumb were in the centre. However, with my 4 week baby brain I got them muddled up. HoH Jewellery emailed me and and checked if I meant that I wanted the prints with the big toe and thumb in the middle. I replied that that was how I’d tried to work it out but hadn’t got it right. They happily amended my order for me and got to work on my necklace.
They also sent out a 6x4 copy of the prints with my son’s name on card, which I will be framing.
Such a great company with amazing customer service as well!”
Thank you so much for your wonderful feedback and congratulations on your new arrival! We’re delighted to hear that our team was able to help and that the final necklace turned out just as you hoped.
We’re also thrilled that the print card supplied with your order will be a cherished addition to your home. Your kind words about our customer service mean a lot to us, and we’re grateful for the opportunity to make this special piece for you.
Team HoH x
That is truly lovely to hear, customer service is of the utmost importance to us and it's lovely to hear how pleased you were with the service we offered. Team HoH x
