Thank you for your wonderful feedback! We're happy to hear that the process was smooth and that our instructions were clear. It's great to know you felt well-informed throughout, and we're glad the delivery met your expectations - Team HoH x
“I have just received my beautiful ring with my lovely Mum’s ashes. To say I am pleased is such an understatement, it’s beautiful. Fabulous communication at all times and arrived quicker than expected, thank you so much ☺️”
Thank you for your kind words! We're so glad to hear that you’re thrilled with your ring, and it’s heartwarming to know that it holds such special meaning for you. We truly appreciate your feedback on our communication and service, and we're delighted it arrived sooner than expected. It was an honour to create this piece for you, and we're grateful to have been part of something so meaningful - Team HoH x
“Great communication, regular updates and a fast turn around. Feels like time and attention was taken with my order and the whole process felt sensitively dealt with and compassionate.”
Thank you for your lovely feedback! We're so glad to hear that the communication and updates met your expectations and that you felt the process was handled with care and compassion. We take great pride in ensuring each order is treated with the time and attention it deserves. Thank you for choosing us during such an important time - Team HoH x
“First rate, extremely pleased and moved by Hand on Hearts consideration and respect they have given me and my mum. I will recoyou to everyone.
Thank you.”
Thank you so much for your heartfelt feedback. We're truly touched to hear how much our care and respect meant to you. It’s an honour to be part of such meaningful moments, and your recommendation means the world to us. If there's ever anything more we can do, we're always here for you. Thank you again! - Team HoH x
“I cannot recommend Hand on Heart Jewellery enough. The necklace for our daughter was just beautiful and we would like to thank Donna for that. I have to say a big Thank You to Charlotte who was excellent with accommodating my delivery request, customer service was first class. Thank you both very much. Xx”
Thank you so much for your lovely feedback! We’re thrilled to hear that the necklace for your daughter was beautiful and that our team's craftsmanship brought you joy. We're delighted to know that we could assist you with your delivery request and this made such a positive impact. We truly appreciate your kind words and recommendation - Team HoH x
“The necklace itself is beautiful and the level of customer service is outstanding...they answered my questions quickly and with care, I would highly recommend the product and company to anyone.”
Thank you for your wonderful feedback! We’re delighted to hear that you’re pleased with both the beauty of the necklace and the level of customer service you received. It’s our goal to provide prompt and caring support, and we’re thrilled that it made a positive impact on your experience. Your recommendation means a lot to us - Team HoH x
We greatly appreciate your kind words and support! We are delighted to hear that you found our service to be excellent from start to finish. It is always our top priority to provide exceptional assistance and ensure a smooth experience for our customers - Team HoH x
We are absolutely thrilled to hear that you had a brilliant experience with our customer service and found the process to be easy. We are delighted to know that you are pleased with how the necklace turned out and that it brought so much happiness to your sister - Team HoH x
We are thrilled to hear that you had a great experience with us and that our communication was excellent. We appreciate your recommendation highly and are committed to providing exceptional service to all our valued customers - Team HoH x
“Great service and arrived before the expected delivery date, beautiful items and a great service, hence why I’m a returning customer for the third time! Thank you for creating fabulous memories that are so personal.”
Thank you so much for your continued support and for sharing such lovely feedback! We're thrilled to hear that the service exceeded your expectations and that the items hold such personal meaning for you. It’s truly an honour to be part of creating these special memories, and we’re so grateful to have you as a returning customer - Team HoH x
Thank you so much for your kind words! We’re delighted to hear that you’re happy with your ring and that it holds such special meaning for you. It’s wonderful to know that the delivery met your expectations as well - Team HoH x
“The service was good, however the ring arrived in a very plain box. We had ordered previously 2 months earlier and the quality of the boxes for the 3 rings was excellent. Bit disappointed with the latest box. Also the ring had scratches on it which needed to be buffed out. Some of which we were unable to remove.”
Thank you for your feedback, and we’re truly sorry for any disappointment caused. Due to current stock issues, we’ve had to temporarily change the ring boxes we’re using, but we hope to resolve this very soon. We completely understand how important presentation is and regret that the box didn’t meet your expectations this time.
We’re also sorry to hear about the condition of the ring. We couldn’t find any previous correspondence from you regarding the scratches, but please don’t hesitate to get in touch if you’d like to discuss this further. We’d really like to help make things right.
Team HoH x
We truly value your support and are thrilled to know that you had a wonderful experience with us! Our team is overjoyed to hear that you had such a positive experience, and we are grateful for your kind words. We take great pride in crafting unique and meaningful pieces that are close to your heart, and it warms our hearts to know that we were able to exceed your expectations - Team HoH x
We truly appreciate your support and are thrilled to hear that you had a fantastic experience with us. We are dedicated to providing excellent customer service, and we're glad to know that you were kept up to date on the delivery of your order - Team HoH x
“Exceptional! The communication throughout the process, instructions for collection were so clear. I could not ask for better. I thank everyone and Hand on Heart for what you do to bring a little bit of comfort in a painful time”
Thank you for your wonderful feedback! We’re so glad to hear that the communication and instructions made the process smooth and clear for you. It’s truly our privilege to provide a little comfort during such a painful time, and your words mean a lot to us - Team HoH x
We are absolutely delighted to hear that you had an excellent experience with us. Customer satisfaction is our top priority, and we hope you adore your special piece from us - Team HoH x
We are thrilled to hear that you had an amazing experience with us. We pride ourselves on providing excellent service from start to finish, and we are delighted that this was your experience - Team HoH x
We appreciate your kind words and are thrilled to hear that you had an excellent experience with our company. Your recommendation means the world to us. We are delighted to know that you are pleased with your necklace - Team HoH x
