Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and completely understand how upsetting this must be. We can see that you’ve already been in touch with our team, and we’re working with you directly to resolve this as quickly as possible. Your satisfaction is very important to us, and we’re committed to making this right.
Team HoH x
Thank you for your kind message. We’re delighted to hear that you felt supported with first-class, personal service, it means a great deal to us.
Team, HOH x
Thank you for your kind words. We’re delighted to hear that you’re so happy with your experience and that you’d recommend us to others, it truly means the world to us.
Team HOH x
“An excellent service, the staff was quick to get back to me and I started my order on a Saturday but they were already on it! I was really impressed with the quickness of the delivery and they keep you posted the whole way through . Thank you so much !!”
Thank you for your kind words. We’re delighted to hear that you were impressed with the speed of our service and delivery, and that our updates helped keep you informed throughout the process. It means a lot to us to have been able to provide a smooth and reassuring experience.
Team HOH x
Thank you for your kind feedback. We’re delighted to hear that you’re pleased with the communication, the jewellery, and the packaging, it means a lot to us.
Team HOH x
Thank you for your kind words. We’re so pleased to hear that our team could provide helpful and understanding support throughout your emails. It’s always our goal to make the process as clear and reassuring as possible.
Team HOH x
Thank you for your kind words. We’re so pleased you’re receiving so many compliments on your piece and that the chain length feels just right for you.
Team HOH x
“If I could give 10 stars or more then I would. From start to finish hand on heart jewellery kept me updated. They messaged me once they received the ashes to the despatch of my earrings. I will be using hand on heart jewellery again.”
Thank you for such a wonderful review. We’re delighted you felt supported with updates at every stage. We’d be honoured to create something special for you again in the future.
Team HOH x
“Absolutely brilliant service, I was kept updated with the progress of my order & it arrived on time for my daughter’s 21st birthday celebrations. Would definitely recommend 😃”
Thank you for your lovely feedback. We’re so pleased your order arrived in time for your daughter’s 21st birthday, it’s wonderful to know the service and updates made the experience a positive one. Your recommendation means so much to us.
Team HOH x
Thank you for your kind words. We’re so pleased you found the website easy to use and the communication and fast dispatch, it means a lot to us.
Team HOH x
“Excellent service from receiving the pack, sending the ashes and receiving the pendant which is absolutely beautiful, I would thoroughly recommend this company. Just hope my daughter loves the pendant too”
Thank you for your lovely feedback. We’re delighted to hear you were happy with the whole process and that the pendant is everything you hoped for. We truly hope your daughter loves it just as much, it’s an honour to create such meaningful jewellery.
Team HOH x
Thank you for your kind words. We’re so pleased you had a lovely experience with us, and it means a lot to know you’d choose us again in the future.
Team HOH x
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