Thank you so much for your fantastic review! We're thrilled to hear that your order arrived just in time for Christmas. Your recommendation means the world to us - Team HoH x
“From start to finish the communication was excellent they put my mind at ease every step of the way from texts to emails on updates I couldn’t ask for a better service. I want to thank all the team for the care I received you are all truly magnificent and especially to Donna for creating such a special ring it will truly be treasured forever .”
Thank you for your kind and heartfelt words! We are so glad to hear that you felt supported and reassured throughout the process. Your gratitude means the world to us, and we will make sure to pass on your appreciation to the team.
We’re honoured to have created a piece that holds such deep meaning for you and will be treasured forever. Thank you for choosing us - Team HoH x
“From start to finish very professional service and keep updated all the time about order beautiful
Bag and ring box me and my sister both got a ring of your company already recommend your company to loads of people thank you”
Thank you so much for your wonderful feedback! We’re thrilled to hear that both you and your sister are happy with your rings and that you had a positive experience with our service. It means a lot to us that you would recommend us to others - Team HoH x
“My heartfelt gratitude for how Hand on Heart has handled the memorial jewellery purchased to remember my daughter who was taken from us so unexpectedly this year.
Whilst I had a minor initial issue with the original product, the kindness and understanding of Hand on Heart in addressing such a sensitive situation was amazing. Their products are excellent and I am proud to be carrying part of my daughter with me every day. It gives me such warmth and comfort and I cannot thank them enough.
At such a tragic and emotional time, it is the actions of others that give us strength and comfort, and, in 'Hand of Hearts' case, speaks volumes for how the company values its customers.
Thank you to the whole team, I am truly indebted and humbled.”
Thank you so much for sharing your experience with us. We're incredibly sorry for your loss, and it's truly humbling to know that our work has provided you with some comfort during such a difficult time. We understand how important these pieces are, and we're honoured to have helped you carry a part of your daughter with you.
Your kind words about the way we addressed your concerns mean the world to us, as we always strive to provide compassionate and thoughtful service. Thank you for trusting us during this emotional journey, and we’re so glad the necklace brings you comfort - Team HoH x
“Fast delivery, easy to order, beautiful and meaningful jewellery perfect gift for someone who has lost and wants something close to them would definitely recommend”
Thank you for your wonderful review! We're so glad to hear that our jewellery resonated with you and that it holds such meaningful significance. Your recommendation means the world to us! We truly appreciate your support - Team HoH x
“From start to finish the communication has been empathetic and professional. Emails were responded to quickly and kindly.
The rings are beautiful and such a lasting memory of my fiance, step dad and brother.
Thank you to all the team at Hand on Heart.”
Thank you so much for your heartfelt review! We're thrilled to hear that our communication and your experience with our team resonated with you. It's truly rewarding to know that our jewellery has helped you create lasting memories. We appreciate your kind words and support - Team HoH x
Thank you so much for your fantastic review! We're delighted to hear that you're happy with your jewellery and that the delivery was quick and reliable. Your satisfaction means everything to us - Team HoH x
“The older version of this bracelet had a better looking clasps but was faulty and kept opening and fell off my partners wrist without them knowing so it’s missing somewhere in London now and was of huge sentimental value. This new version to replace it unfortunately has a huge cheap flimsy clasp holding it together. Looks like something you’d buy in a pound shop.Very disappointed and is definitely not worth the money.”
Thank you for taking the time to leave your feedback for your replacement bracelet, we're so sorry to hear that you are unhappy with the clasp used on the new design.
We truly appreciate your feedback on the clasp. Please be assured that the clasp on the new design has been carefully tested prior to the bracelet’s launch and is suitable for purpose. The design changes were made with durability in mind to prevent issues like the one you experienced with the original version. However, we completely understand your disappointment and apologise if the new clasp does not meet your expectations.
If you would like to discuss this further, please don’t hesitate to reach out at studio@handonheartjewellery.co.uk. Your satisfaction and the significance of this piece are very important to us, and we would love the opportunity to help in any way we can.
Team HoH x
“From start to finish the service was faultless.
The kit to send your loved ones ashes was so nice it made me feel at ease sending my Dads ashes as I had been a little bit anxious about how they would be transported.
My ashes ring was way beyond anything I'd hoped for so I am so pleased I chose this company and plan to use them again to purchase a gift for a family member.”
Thank you for sharing your heartfelt experience. We're so glad to hear that the ashes kit helped ease your concerns during such an emotional time. It’s wonderful to know your ring exceeded your expectations and brought you comfort.
Your trust means the world to us, and we’re honoured to have been part of creating something so meaningful for you. We shall look forward to helping again whenever you're ready - Team HoH x
“Process from start to finish very good, a bit of a delay in getting the ring but it is Christmas so I am sure the are busy, was despatched on the day they said and arrived on time.”
Thank you for your lovely review. We're thrilled to hear that you had a positive experience from start to finish. We truly appreciate your understanding during this busy season, and we're glad your ring arrived on time. Wishing you a wonderful Christmas! - Team HoH x
“Polite and professional I was emailed every step of the way to where my package is where and when they were going to arrive and they arrived on the day that was said absolutely amazing product and will definitely be looking on site again thank you”
Thank you for your wonderful review! We're delighted to hear that you appreciated the communication regarding your package and that everything arrived as promised. It means so much to us that you loved the product - Team HoH x
“Customer services were brilliant setting up a purchase for me to buy a replacement chain as I'd lost the one to a precious necklace I'd bought a couple of years ago. All done very swiftly and easily. Thank you.”
Thank you so much for your lovely review! We're thrilled that our customer service team could assist you swiftly with your replacement chain. Your satisfaction is our priority, and we truly appreciate your kind words - Team HoH x
