Hargreaves Lansdown Reviews

2.5 Rating 14 Reviews
43 %
of reviewers recommend Hargreaves Lansdown

Phone:

0117 900 9000

Location:

One College Square South, Anchor Road, Bristol United Kingdom
BS1 5HL

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Anonymous
Anonymous  // 01/01/2019
I have invested my SIPP with Hargreaves Lansdowne for many years. I am now trying to access the money having recently retired. Due to a minor error in the paperwork provided by my occupational pension scheme (NHS), HL are refusing to release my money and place the SIPP into drawdown. The NHS are predictably refusing to correct their mistake. HL will not help me at all. In effect I have ceased to own my retirement savings because I cant access my money. I foolishly entrusted this firm with my money and it has been a total disaster. I strongly urge readers to avoid my mistake.
Helpful Report
Posted 1 day ago
LOCKED OUT ACCESS TO OF MY PENSION, ISA'S and CASH AFTER 23.5 YRS - FOR NO REASON After 23.5 years of trading with Hargreaves Lansdown, first trading in June 2000, I find on 15 February 2024 that my account has been FROZEN. Apparently it has taken them 6 days to inform me of that in a rather rude and accusatory e-mail. Why did such a catastrophic event take SIX days?? I can no longer access or withdraw from my account any of the many, many tens of thousands of pounds - in excess of over £150k - for no apparent reason. BE WARNED: Anybody thinking of trusting or trading with Hargreaves Lansdown should consider how they would manage, if locked out of money which is rightfully theirs - on what appears to be a whim. Shame on you Hargreaves Lansdown. It doesn't appear as if I am the only one with such a recent experience, as anybody can see for themselves. Do not trade through them. They no longer can be trusted and have no credibility. I used to accept their charges were higher than many - but I had bought into them functioning efficiently and effectively. Well, that is no longer the case. TRUST THEM AT YOUR PERIL. I have done nothing that changes my personal details, in decades. I live in the same property I have owned since October 1990- that'll be 33.5 years. I bank with the same banks with the same home address details I have for much longer than than 33.5 years. The following organisations all accept I am the man who has resided at my current address for that length of time HMRC, DWP, Paypal, Caxton FX, Computershare, Equiniti, iWeb, Coventry Building Society, RCI Bank, Natwest Bank, Natwest Credit Card, John Lewis Finance, There are many others. IT IS ONLY HARGREAVES LANSDOWN THAT HAVE NOW DECLARED THAT MY ACCOUNT IS FROZEN. That seems very, very odd and all the more so, ironically, on the very day that I received a written communication, at my home address from HMRC, providing me with my new tax code - sent to the very same home address that HMRC has accepted I have lived at for 33.5 years. Seems I am still the same person, residing at that address to which the postman has delivered that HMRC notification. Please don't leave a limp message on here Hargreaves Lansdown that I should talk to the 'Help' team. I have - and true to form they didn't live up to their title. Their is no 'Help'. You cannot even inform inform your client, (soon to be ex-client) as to what the problem would appear to be. That's very 'Helpful', isn't it? I have already put in an Official complaint, which will set the balling rolling to go to the Financial Ombudsman. I have also put in a Subject Access Request for ALL the data held on me by Hargreaves Lansdown and any subsidiary organisations to which they might outsource work, such as HooYu and Experian, and others if appropriate, under the Right of Access to information, legislation. They are now legally obligated to provide me with printed copies of ALL those records held pertaining to me by name and evidence of the address. Anybody experiencing similar problems - and there appear to be many - should do the same. If Hargreaves Lansdown cannot explain what the problem appears to be, make them provide the evidence of the data held pertaining to you. That will flush them out into the open. I have already alerted a couple of friends to whom I have been talking and recommending Hargreaves Lansdown Asset Management. They have been alerted and will NOT fall into the trap that has now locked a pensioner that relies on his SIPP in drawdown to meet his monthly commitments - including paying his very expensive heating and energy bills. Shame on you Hargreaves Lansdown. Hargreaves Lansdown you should hang your heads in shame. I will be seeking financial redress for your inappropriate actions and locking me out of access to in excess of well over £150,000 of funds which is rightfully mine. Be warned. DO NOT TRADE WITH HARGREAVES LANSDOWN Asset Management. They cannot be trusted. You will live to regret such actions. I do.
Helpful Report
Posted 1 month ago
Horrendous customer service , this company has become to big , to solution any issues you are directed through a contracted telephone answering company who will not take responsibility for any actions. Extremely basic security passes , very dated software , long and the short nobody involved with this company will take responsibility...
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Posted 2 months ago
I want to express my sincere gratitude to QUINTELINTELLIGENCELTD.(com) for their outstanding work in helping me retrieve my stolen money. From the moment I contacted them, they displayed professionalism and urgency in handling my case. Their team's expertise and determination shone through as they left no stone unturned during their investigation. The regular updates and constant communication they maintained throughout the process were impressive. Thanks to their unwavering commitment, I was able to recover my funds in a timely manner. I wholeheartedly recommend QUINTELINTELLIGENCELTD.(COM) to anyone in need of their services.
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Posted 4 months ago
They take your money the day you sign up, no questions asked. Just try making a withdrawal!!! They throw you more hoops to jump through than a collie at Crufts. Website is totally user unfriendly, so are the staff. Keep your money in your bank if you ever want to see it again, they've had £50 of mine for several months. WOULD GIVE ZERO IF POSSIBLE.
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Posted 1 year ago
Awful organisation!! Will not pay out the shares held by my late father, even after receiving the actual physical will, death certificate, ID etc... The funds are needed for my dad's surviving wife, 80 year old, disabled lady in need of care, and these funds are needed for this. Totally disgraceful organisation, no empathy, no compassion. And they refuse to pay out what they owe!! DO NOT USE!!
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Posted 1 year ago
Extremely concerned that HL may be in financial trouble. I have been trying to withdraw my funds for two weeks. They refer to AML requirements and requesting to provide a confirmation of my change of address four and a half years after the fact. No prior request from them or actions on my end to trigger the requirement. HL simply blocked me from withdrawing funds, without even notifying me of that. Have sent the documents to them as per their list; they have refused to accept the original UK bank statement for no good reason. It is starting to look like they are just trying to prevent me from withdrawing my money. Anyone else have the same experience?
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Posted 2 years ago
When you enstrust your investments to Hargreaves Lansdown, you would expect them to look after them and manage them properly. After all, that’s what you are paying for. In the past six months, Hargreaves has: Provided me with someone else’s account information - clearly a data protection breach. Failed to carry out written instructions to sell and transfer shares 12 times with a total value of £120,000... not just late by a few days but by a few weeks. The instructions were “lost” then “found” and then only partially carried out. After accepting they had failed to carry out instructions, they did it again five months later! Deleted accounts that have only just been set up – without any prior warning - then charged for them to be reopened. Given incorrect financial advice (relating to capital gains). Deleted online account history immediately – which then requires a request for a hardcopy of all historic data from Hargreaves. You would get better service from a five year old with a piggy bank. I’ve moved most of my investments from Hargreaves now and will be moving the rest as soon as I can.
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Posted 5 years ago
Hargreaves Lansdown is rated 2.5 based on 14 reviews