Harrods Reviews

Name: Harrods
Rating: 2.04

2.0 Rating 83 Reviews

24 %

of reviewers recommend Harrods

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2.0

Based on 83 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

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Harrods 1 star review on 15th March 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Incredibly poor customer service today from Cartier today Harrods. Not what I expected from 2 top brands. Its ruined my wife's anniversary present.”

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Posted 10 years ago

“Please thank Hardeep at Harrods Direct. Once again she has been the epitome of exceptional customer service! Xx”

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Posted 10 years ago

“Harrods oval biscuits tin ,not very good ,plain tastless coconut in some disapointed”

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Posted 4 months ago

“Emailed Customer service. About the wrong perfume they gave us. But it's just BS no one cares. They gave my daughter the wrong perfume in the box. I emailed them several times and sent the receipt to the email address as requested. No one got back to me.”

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Posted 1 year ago

“Used to love going to Harrods, went today really disappointed with the food halls, or lack of, the pet dept was virtually non existent and as for the "Christmas world" I walked straight through it not realizing that was it. Don't think I'll be going back again, started going downhill when it was taken over, now I think it's hit rock bottom.”

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Posted 2 years ago

“I’ve tried 3 times tonight to order online!! My products disappeared twice from my basket so to be honest I can’t be bothered even trying to shop again. I spent ages deciding which beauty products to buy to have the site ‘crash’ before complete ink my order. Don’t think I’ll bother.”

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Posted 4 years ago

“Oh dear oh dear I do wish I had read the reviews hear and on trust pilot before I purchased a Xmas hamper for a friend. I gave friends email as I was going overseas she never received confirmation harrods said their was a spelling error but strangely they sent her an email after Xmas to her correct address. Their explanation someone checked her address through her harrods account. My friend has never had a harrods account. As I was concerned the hamper might not got dispatched as hampers were now showing “sold out” online I spoke to customer service who said this was because they wouldn’t meet xmas delivery dates but they were available on the shop floor, but I didn’t have to go into the store I could order through the warehouse, but no I couldn’t be put through as they were too busy to take calls, but they would get them to call me back. Obviously after waiting all day they didn’t so I ordered another hamper from regency hampers, which my friend tells me was far superior to the harrods one, which surprisingly did arrive. After many emails in which harrods tried to say the problem was the billing address had defaulted to my friends address. I told them this was not possible she was the recipient I was the purchaser and I had paid on my credit card with my billing address or the payment would not have gone through. The customer service manager then phoned me, the phone rang for 3 seconds and cut off (I have the Screenshot) he then emailed to say he had tried to reach out to me. I said it didn’t ring long enough for me to pick up and again a belligerent attitude stating harrods has the phone recordings and none of this is harrods fault. Having been in customer service all my life I can honestly say harrods have got this so very wrong. There is a saying “ the customer is always right”. Clearly harrods will be losing more customers than they will be keeping”

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Posted 4 months ago

“My items were marked as delivered but nothing was at my door.”

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Posted 4 months ago

“Harrods is ruined, nothing British left about it, all modern and full of tourists I’m speechless”

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Posted 5 months ago

“Just came back from double standard and immoral as well as unethical HARRODS treatment. We drove to Harrods Brompton in our Toyota Yaris rented car. We reversed and moved forward a few times, yet they won't lift the barrier to let us in. Till my husband walked to the security post. The security post is directly facing the barrier about 6m away, so it's ridiculous if they said they cant see us. There were 3-4 people in the security post. And one English SECURITY GUARD standing outside the post. He then told my husband they will raise the barrier to let us in. That was like after 10mins waiting outside and reversing a few times to let some cars pass thru. When they finally lift the barrier for us, We drove slowly past them at the security post, not sure if we were to stop but they just looked at us. We drove in to the basement carpark, and one of them told us to drive back up to the security post. We waited about 6minutes and they did not come to us. My hubby then walked to them and ask but they just kept quiet. He approached them again about 3 times. I went out and asked them what was the problem explaining to him that we had waited but nobody came to us for the valet parking. he then cut me off and said 'so do you want to park or not?' i said 'so is this HARRODS TREATMENT?' He replied, 'ok not parking.' And walked away. What arrogance from the SECURITY TEAM! It just shows how poorly managed were the HARRODS staff with -0 customer service!”

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Posted 6 months ago

“Harrods ruined my nesting experience and made my pregnancy extremely stressful! I am an expecting mother and made my first baby purchase in Harrods, thinking it will make my nesting experience special. It was a snuzpod cot. There was just one model of this bed in store and I was re-assured it would be the exact same colour (I didn't like any other colour option, so I triple checked). We decided to get it delivered to our place and didn't open straight away, as we were in a process of moving houses. Since it was bought from Harrods, I trusted them. After opening the box I found out it was a wrong colour, and Customer service was just absolutely useless. Replying every 5-8 days, not really providing any update. The complaint process took ages and they just replied that it was all matching the description and they won't do anything about it. I'm due next week and have no bed for my baby! I don't like the one they delivered and it's still in the box. It made my pregnancy sooo stressful, and ruined my nesting experience. I picked other nursery items to match the bed I never received. It's just scandalous. I will never trust this company again. I'm very disappointed in both Nursery Furniture dept employee Karla, who sold us wrong item, and Customer Service Advisor Lucy. It's just something I will never forget. It's my first baby and wanted everything to be perfect, yet the worst experience I had with Harrods! I wish I have bought that bed off marketplace, could have received a better customer service from a random seller. I also must mention that their faulty goods return policy is against The Consumer Rights Act 2015. Totally unacceptable.”

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Posted 6 months ago

“Worst experience, arrogant staff and unethical policies. We were not allowed to enter with one luggage, Tourists visiting the Centre are expected to have a bag. The stores normally keeps it in the luggage room. I have never seen a shopping place which denies the entry. They don’t have any respect for visitors and will never visit this dirt place again.”

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Posted 6 months ago

“I just never got my delivery, and they ignored all my messages, so i had to open the Dispute with my Bank”

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Posted 8 months ago

“Harrods is lovely. It couldn't be better. But, don't ever approach their Apple shop on the fifth floor. There is a proper Apple store a few hundred yards away and is far better than the one in Harrods. I bought a laptop. I could not return it to them after less than 2 days. I asked the big new Apple store nearby and they said that if I had bought the laptop from them, I could have returned it within 14 days. I strongly advise everyone not to consider buying from the Apple shop on the fifth floor of Harrods. The shop is a disgrace to Harrods.”

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Posted 9 months ago

“It was horrible customer service disgusting I will never go buy anything from Harrods anymore”

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Posted 9 months ago

“Bought items online and I have been ringing to request for a return label ...all to no avail. All I hear from the customer service is we are waiting for the logistics team. Having spent such amount on items hoping to get good quality service, only to get poor services. Never will I buy online from harrods.”

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Posted 10 months ago

“Beautiful warehouse , but crazy prices , and some departments more staff then costumers, they only talk to each other during our hour walk only one staff member smiled , why are they there ?”

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Posted 11 months ago

“It is no longer the place it used to be. The quality of visitors and staff has declined dramatically. Whilst Primark and pound shop type visitors will be impressed, you'll be dis-appointed if you're looking for a luxury retail experience.”

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Posted 1 year ago

“Racist towards gypsy with security assault young kids!! This will be going legal”

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Posted 1 year ago

“I made the mistake of purchasing a Cartier ring from Harrods online. When I received it, there were two areas of scratching I noticed, but they were so difficult to see, I wasn't actually that bothered. However, I returned the ring because it was actually too big, intent on ordering another size once my refund was processed. On receipt of my return Harrods wrote to me to say the ring was being sent for brand assessment, then a few days later, they wrote to me to say they were sending the ring back out to me because there were scratches on it and they couldn't resell it. Unfortunately I have no evidence that the scratches existed when I originally received the ring, but nor does Harrods have any evidence that the scratches did not exist when the ring was originally sent to me. All they can say is it went through quality checking and passed. I believe Harrods are being dishonest with me and that they sent me a ring that wasn't fit for sale, but are relying on their big name and processes to veil their misconduct towards me. On top of this, they just ignored my response to their email, and now I have the pleasure of paying a lot of money for a ring which is too big and has scratching on it. This business is behaving like crooked market traders, a mafia. Steer clear and spend your money in-store (but not at Harrods).”

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Posted 1 year ago

Harrods is rated 2.0 based on 83 reviews