“Do not use this company, a much better option is Monarch.
We ordered and had fitted (by Harvey) a water softener a couple of months ago. Within a month it broke twice and flooded my cupboard twice. It’s has caused a significant amount of damage to my kitchen cupboards and having sent pictures of evidence to 2 email addresses (including the one given by Harvey responses to these reviews) I am still getting no contact from Harvey. I have called numerous times to be told “we can’t transfer calls internally as our phone system don’t allow it” (unlikely), so I’m told someone from the right team will call me back promptly. Of course no one ever does. So I’m in a vicious circle of no one contacting me and having kitchen cupboards that are warped to the point the doors no longer close and the dishwasher door won’t work.
We are also owed money, which we still haven’t had a refund on because apparently that isn’t their problem either.
The new water softener we have had fitted by a local trusted plumber who was shocked at the mess that was left when the Harvey softener was removed.
Anyway, DO NOT use this company, there are much better options (Monarch) for half the price.”
“The worse company you can deal with. Take them 3 months to replace leaking tap but partly fitted will old parts so partly not working. Complaint several times but not respond from them. Very bad customer service, it will take you an hour or more to contact over the phone, but than any way they just promise that they will call back but never happen. I asked to remove the system but even this request is ignored, I'm taking this case to ombudsman service.”
“I was provided a quotation (Ref: 315279) for subscription trial + full purchase for £2,055.60. Their Sales team offered to split the full purchase cost using direct debit with 0% APR and explained that after paying the full purchase price, I would own it. After 4.5 years, having paid off the full cost, it is now mentioned to me that sales team had put me on rental agreement, that means I keep paying monthly amount indefinitely to Harveys.
This is a gross example of mis-selling and misleading by Harveys sales team. To make things worse, they forwarded my contact to credit style for collection.
I have their original quotation and based on this, I am going to consult a lawyer to discuss filing an application in small claims court against Harveys for this mis-selling.”
“Avoid if possible, their after sales service is very unprofessional. The bad installation made my 1st floor flooded and when I asked for help no one care or take any action. They only want to charge you for their unprofessional service. Very disappointing and won’t recommend to anyone.”
“Just terrible after care and no customer communication. A pipe was left leaking after installation, and when the remedial engineer came supposedly to replace the new cupboard carcass that was ruined by the leak, he left more damage and a different leak, so that the water drained onto the floor beneath the cupboard. Getting a written response from Harvey is almost impossible. We are still waiting. The unit was installed last July and it's now mid-March.”
“Avoid. Hope to hell that there are no issues after install because they don't seem to care. Despite photos, a newborn, black mould revealed to be everywhere, a wrecked new floor thanks to a slow drip from the water softener's bypass feed, Harvey could not even be bothered to return our calls. They could send someone out in 3 weeks time - thanks for the swift action on a flood caused by your install guys. Shocking. Just avoid at all costs as these guys do not care once they have your money - some £2000 by the way. Terrible service. Avoid avoid avoi”
“I called Harvey as soon as we moved into our new build to book a demo for the 3 month trial and I was offered a convenient Saturday appointment which went very well. A fun an interactive demonstration by a very nice, polite and professional lady who was not a bit pushy like most visits we get these days. This showed me the confidence they have in their product.
I decided to go ahead and install on the spot and I was kindly offered some extra salt bags as a good will gesture and due to fixed prices. I have ordered the Water Softener and the SoClear filter for drinking water.
Few days before my installation I had a call saying that they had to cancel my appointment as there were no SoClear filters in stock. This was very upsetting for me and resulted in me cancelling the installation.
Why a 5 star review then? Because of what happened next. I had a call from one of the senior managers WF who explained to me that he has managed to find one SoClear filter for me and he offered me an intensive. He then offered to get one of his most experienced engineers to do my installation on a Monday afternoon.
On the day of installation I had call saying that the engineer won't be able to make it as his morning installation took longer than expected. Again why a 5 star review? Because despite issues like this Harvey's Senior Management (i.e. WF) are behind Harvey success 100% of the time.
Next I had a call from WF who said he is getting an experienced engineer to come to me straight away. I was very happy no time lost and 15 minutes earlier than expected C came to our new build home.
He looked at the pluming and his assessment was that there is not enough space to put the Softener and SoClear filter all under the sink and he was right I couldn't see a way but as we were about to give up just like fairy tail stories we saw another Harvey van pulling up to my driveway,
Here came M an engineer with more than 30 years of experience came to the rescue. In minutes he had a plan as he mentioned he has dealt with the same situation before and even started explaining to me and C how this will work.
I still wasn't sure and by then it was 3 pm and C & M both knew this was going to take long and they won't be able to go home before 5 pm but they didn't care. All they care about was to get the job done and they even decided to do it together and support each other.
They finished my installation by 7pm and M even had to redo some of the pluming as he wanted it to be 100% leak free. He never gave up on checking and testing to ensure there was no leak and everything worked perfectly fine.
You might think it ends here but it doesn't. Remember the extra salt bags. I asked the engineers and they said they can only carry 2 per customer but I will get the extra ones later. I thought to myself that I have to call now and chase this like I do with most companies. Little did I know, 2 days later another Harvey van has arrived with my extra salt bags. What more can you do to give a customer a big smile.
Overall what I would love to say is that Harvey should be proud of his product, company but mostly the people who are behind the product and the company. A true first class service from British company manufacturing a top of the range product. Thank you Harvey and the team. You are the best”
